Godrej Appliances — Careless responses from the company

Address:

Lucknow, Uttar Pradesh

Dear Sir, I am writing this mail though I am hopeless about receiving a fruitful response. I registered a service request for my Godrej window AC on 19th May 2015. Call no. L[protected]. I received the SMS informing the expected time of service engineer to contact me. Unfortunately no one called me after 24 hours. I called back and then someone called me and fixed an appointment. The engineer came late and checked the machine. He told me that the gas had been leaked and it had to be recharged in workshop for which the machine should be transported to their place. He gave me estimate and assured that the machine will be delivered within next two days positively. He charged 300 Rs. as visiting charge and did not give me any receipt for this as he was not carrying any job sheet with him. Late night some trolley puller contacted me on phone and came to take the AC and he was also not carrying any receiving or order sheet for the same. on 22nd May I contacted the workshop and asked about the delivery of my machine. The man told me that machine had been repaired and was on trial before delivery so it might took some more time before delivery. In the evening someone called me from workshop informing that the cooling coli was also defected and needed replacement. He took my consent for replacement and assured me the prompt delivery of machine within one or two days. on 24th May when I asked again about the time of delivery he told that the cooling coli is not available to them and they are arranging it from their head office and it will be delivered soon and they will inform me within next few hours about the exact time of delivery. I waited for their phone for a long time but had not received any call. I worked Godrej customer care number again and registered my grievances to the senior authorities and received only verbal assurance that the matter would be resolved very fast. No one contacted me for next one day. On 23 I registered my complaint again to the authorities and I was given number of some Mr Ajay of Lucknow. I called him and asked the situation. He told me that it would take 4 more days for delivery of machine. Meanwhile I had a hot talk to him so he assured me a standby machine till then. on 25th May some Mr David called me and informed that they had arranged a standby AC and it would be fitted till 10 am on 26th May. I had to go for an urgent meeting but I left it as someone had to come to fit the AC. No one came. In evening at 6 pm I received a call again from Mr David and he said that it would be sent by 7.30 pm positively. Unfortunately no one came again. After wait of 5 days I called customer care again and explained the whole story and got one more verbal assurance only. Now it has been 12 days and I have to tolerate the scorching heat without any AC. I am very sorry to receive the help from Godrej. I have been a very old customer of Godrej appliances but now I am very much disapointed by the service and attitude of its personnel. I request you to kindly return my AC without repair with anote that you and your company is not able to repair a product of your company even after 2 weeks. I am very much sorry to buy a Godrej product and more sorry to trust the service from Godrej. Now I am so hopeless about the services and response of the company that I am going to start a campaign on social media against Godrej and smartcare very soon making people aware of the poorest service of company. Dr. Anand Agarwal 252/10 Rakab Ganj Nehru Cross, Lucknow MMIG-188 Ramanagar, Aish Bagh, Lucknow Mobile-[protected]