[Resolved] Godrej Appliances — change of gasket

[Resolved] Godrej Appliances — change of gasket

K Kamini Pant from Gurgaon, Haryana

My name is Kamini Barua. I have purchased a refrigerator RT EON 350 P 3.4 silver 20.07.2017 from m/s Electronic city A unit of Shaloo Sales corporation, D-77 Malviya Nagar New Delhi 110017. After installation on 20.7.2017 a authorized person from your company came on 23/07/2017 for demo and he found that Gas Ket of the refrigerator is not working properly. He after taking photo of the same sent to the concern department of your company as said by him and also stated Gas Ket would be changed within 15 days, I have also lodged complaint to your company on 24/7/2017 for change of gasket. Thereafter I contacted shri Rakesh Godrej, Siddharth and Shri Dheeraj the concern persons of the company several times for gasket but all in vain. They only gave new date for visit of representative for change of gasket. Complaint No is 167725. It is regretted that no action has been taken in this regard. This spoils your brand image, Was this information helpful? No (0) Yes (0)
Oct 20, 2017 Complaint marked as Resolved Godrej Appliances customer support has been notified about the posted complaint. Verified Support Sep 18, 2017 Godrej Appliances Customer Care's response Dear Kamini, We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complain. Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority. Regards, Godrej Appliances Team. Oct 13, 2017 Updated by Kamini Pant Reference to my previous complaint dated 16/09/2017, your company has replaced with new refrigerator on 22/09/2017.On 23/09/2017 the person namely Mr. Samshad visited for demo and opened the packed refrigerator. During the demo it has been again noticed that the gas ket is not working properly and the parts of the refrigerator as mentioned below also found to be missing:- 1, Brine pack 2Chiller Tray assembly 3Crisper cover assembly with quick access flap 4Vegetable Tray assembly 5, Store & serve bins assembly 6 Poly bag holders Mr. Samshad after taking photo of the same sent to the concern department of your company. I also brought the above issue to the notice of Mr. Siddharth the concern person and also lodged complaint on customer care under the complaint no.209063.I further also kept on contacting the concern person Mr.Rakesh, Siddharth and Dheeraj to resolve the issue but all in vain. It is intimated me that the said issue have been updated by your team. It is beyond the scope of my understanding that how your team has updated you regarding resolving of the issue. I am very disappointed that my complaint is not being attended properly. This type of your attitude spoils brand image of your company. You are requested to resolve the issue immediately. Oct 24, 2017 Updated by Kamini Pant complant no, 209063 Mobile no. [protected] Oct 24, 2017 Updated by Kamini Pant Please resolve my complant Verified Support Dec 07, 2017 Godrej Appliances Customer Care's response Dear Kamini, We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support. Regards, Godrej Appliances Team.
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Kamini Pant

from Gurgaon, Haryana

Complaint No is 167725.

Godrej Appliances Customer Care's response, Sep 21, 2017

Verified Support

Dear Kamini,

Thank you for sharing the details. We have forwarded the same to the concerned team and assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Godrej Appliances Customer Care's response, Oct 4, 2017

Verified Support

Dear Kamini,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Regards,
Godrej Appliances Team.