Godrej Appliances — Charging for a replacement that was not required

Address:

Mumbai

Dear Sir,

Repair to Split Air conditioner

Water had started dripping from my split air conditioner. I registered a complaint with Godrej with the Complaint Number D[protected] on Saturday, 31/7/2021. A technician visited my residence on 2/8/2021, checked the Split Air Conditioner and stated that the Condenser Coils need replacement and gas has to be refilled as gas would leak out while replacing the Condenser Coils. He gave an estimate of Rs.8, 000/- for the repair work and collected Rs.2, 000/- in advance on 2/8/2021. On 3/8/2021, he came again and carried out repairs and collected the balance Rs.6, 000/-. Despite my insistence to leave the old replaced parts, he took them away stating it was the company's property as the company had given me a discount of Rs.500/-. On both occasions, he furnished me a cash receipt on the letter head of Magic Technologies, Vasant Kunj, New Delhi.

2. However, as water dripping started again, I tried to contact Magic Technologies at the numbers indicated on its letterhead on which the technician had furnished his cash receipts. The landline number indicated therein does not exist. For the call on the mobile number, there was no response.

3. After my mail, Godrej Technicians visited my house and rechecked the split air conditioner. They found that the outlet pipe for the water was choked and hence water was dripping inside. The outlet pipe was cleaned and dripping of water has stopped.

4. Thus, it is seen that there was no problem with the Condenser Coils. Thus, the replacement of Condenser Coils and filling of gas was not called for and I was made to unnecessarily pay Rs.8, 000/-. I, therefore, requested Godrej to deduct the charges payable for cleaning of choked outlet pipe from Rs.8, 000/- already collected from me and refund the balance amount to me. There has been no response from Godrej yet

Best Regards,
B. C. S. Baliga,
Flat 1008, Rajnigandha, Plot 4, Sector 10, Dwarka, New Delhi 110 075
Phone: [protected]