[Resolved] Godrej Appliances — complained about refrigerator-and not solved yet (been a month)

Yamini760

from Hisar, Haryana

Address:	New Delhi, Delhi, 110045
Website:	www.godrej.com

I have been sending mails to godrej for more then a month now. And these people are so ridiculous that they pay no heed to revert back to their customers. People come visit check the appliance and say we will discuss and update about what we can do for you but they never revert or appear again. I never had any idea that this is how these people will handle an issue if i face any sort of inconvenience. I wish i could rate them in negative. I seriously will never suggest anyone to purchase any product from this company. Those who cannot treat their customers well do not also deserve to have them. If you people have any sense responsibility left then then start treating your customers well.
Godrej simply sucks. Never shop from them.
Highly disappointed and have faced lot of convenience in three months!!!

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Dec 5, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Oct 30, 2017

Updated by Yamini760 In case you want to know contact details:
Mohan Lal Sharma-[protected]

Verified Support

Oct 30, 2017

Godrej Appliances Customer Care's response Dear Yamini,

We truly understand your concern. Please allow us some time and we'll have our team resolve your issue as soon as possible. Appreciate your patience.

Regards,
Godrej Appliances Team.

Oct 30, 2017

Updated by Yamini760 What the ### is wrong with you people.
do you think that two mails post getting a complain will sort the matter out.
don't you people get this that it has been a month since i am mailing your CUSTOMER CARE and you people do not even bother to revert me with any update. that is not a thing which costed me 100-200 rupee. i have paid 50, 000 for that it is is my right to get services if i am facing issues.
your representatives do not even have any idea about what action are they suppod yo take.
4 people have visited us so far and not even one has given us any update about how they are going to fix this problem.
I do not even have trust left to get this product exchange.
Coz if i face same issue again or may be something else then you people will never take any initiative to look into the matter.
I don't really get the point how is your company even surviving.

Nov 07, 2017

Updated by Yamini760 Concerned person,

This is to bring to your notice that since i got no revert from your side and even no one from you customer support team has bothered so far to look into this matter.
Considering your negligence and careless behaviour i decided not to pay the emi.
So far you must have got the update that payment has not been processed and let me get this fact cleared for you people that i will not initiate any payment for this product now.
Also, i now want to get refund of the amount that i have paid so far and take this product back from us.
Regards
Yamini