Godrej Appliances — Customer care and technicians

Address:

Thalassery, Kerala

I am based in Kerala and have spent more than 10 days with a complaint in my refrigerator and none of the technicians have responded, inspite of saying that the refrigerator is o[censored]tmost importance to keep medicines for my father who has just undergone surgery and is recovering at home. On the 10th day I was contacted by a technician who was very rude. I need to file a formal complaint against the technicians here and want to know the best way to do it. This is highly unprofessional and very irresponsible.