Godrej Appliances — Customer feedback on poor servicing : Godrej Edge Digi 192 L Refrigerator

Address:

Kolkata, West Bengal, 700026

To whomever this may concern,

Model purchased: Godrej Edge Digi 192 L Refrigerator - Cocoa-Spring,
Dated : 28.06.2015
Purchase cost: 18100 INR

The first thing I would like to bring to your notice is that, as per company offering, this appliance is supposed to provide a "frost free" mode which never works! So, in effect end user has to manually remove any ice formation in deep freezer.
Is not this creating a gap in customer trust!!

Now, let me elaborate the service issue which I faced today :

We detected serious gas smell yesterday, 27.10; when contacted customer service(kolkata) they came for inspection, reported a leakage from internal ice chamber which he suspected to be caused while removing of ice manually (surprised?)
He suggested to purchase AMC worth INR 4200/- which I did immediately on 27.10, but when contacted the technician we came to know that the actual servicing can only happen on the next date - 28.10.
Accordingly, the technician visited for service this morning and replaced the internal ice chamber, refilled the gas and left immediately.
However, the smell of gas remains and now it seems seeping out from external pipe/welding which might not be done properly. When we contacted back the technician he just didn't care to listen and told me to contact customer service help line again.

In effect, the original problem remains so I cannot run the appliance now because of the smell, but still I ended up paying 4200 for the service.

I feel like cheated and also insulted by the rude behaviour of your technician (Abhijit Bal, Subir) .

Is this way of a reputed brand, like Godrej, to treat their customer ! or, being an Indian, I did a mistake in choosing this Indian brand.

Whatever be the case, I would definitely like to learn from it and warn my colleagues and friends so that they are careful while making their next purchase.