[Resolved] Godrej Appliances — defective product refrigerator

bijaya prasad pradhan

from Kolkata, West Bengal

Address:

755019

I have purchased a refrigerator in may 2017.
Some defects found. Heavy water leakage, so i lodged a complaint 546777 on august 2017.
Customer care advised to local service centre for new replacement.
Now nobody response from godrej care.
Even orissa representative mr dalei also not responding my call.
We are suffering a lot due tothis defect product.

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Oct 24, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2017

Godrej Appliances Customer Care's response Dear Bijaya,

We regret the inconvenience caused to you. We have forwarded your details to the concerned team and assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Sep 14, 2017

Updated by bijaya prasad pradhan Reference complaint no - 546777
From last month, lot of email & mobile communication done with customer care executive, local service centre, and other authority.
Still there is no response.
This makes us unhappy & spoil your brand image.
Please treat as most urgent.
Otherwise, i may lodge a case at consumer court.

Dear sir,
Don't send any message that
We have forward this message to concern department, they will resolve your case.
Because i am getting same message from all your executive.

I want result not any words.
Thankyou.

Verified Support

Sep 23, 2017

Godrej Appliances Customer Care's response Dear Bijaya,

We understand that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Godrej Appliances Team.