Godrej Appliances — Free Service for Air conditioner

Address:	363001
Website:	www.godrejsmartcare.com/contactus.htm

Dear Sir/Ma'am,

On 27th March 2016, we purchased an Air Conditioner from the Godrej's Authorized Vendor (Surendranagar, Gujarat) and with this the company offers 2 FREE services. In context to this, we approached customer care-[protected] (from Mobile number +[protected] and registered a request on 12th September 2016. As a token of receipt, we received an SMS (Call NO: A[protected]) that the service engineer would be at the door on the very next day-13th September 2016. After waiting for almost a week, again on 18th of September 2016 (around 9:30 pm) we complaint to customer care service at Ahmedabad, the fellow replied that the respective person would take on this request on Monday 18th September, till the date NO RESPONSE has been received from your Company.

What should we understand from your LETHARGIC and CARELESS APPROACH towards the customers? The Proofs of the SMS are attached herewith.

Justify the complaint as we question on your reputation.

Mihir Velani