Godrej Appliances — Godrej Double Door Refrigerator Freezer Problem

Address:

Maya Enclave, Hari Nagar

This is to bring in to your notice that, I, Anubhuti Rai, is writing this complaint with very sad, frustrated and heavy heart. We had purchased Godrej Double Door Refrigerator in year 2011. It was working fine till September 2020.
We reported our problem to customer care in October 2020 that there is a cooling issue. Our complaint was attended and a technician came and said that there is short in wiring of the compressor and it needs to be replaced.
We agreed and paid for the compressor, and two technicians replaced it, as our fridge was out of warranty.
After two days, it was again not working properly. So, Compressor got replaced again.
In march (27th march) again, Freezer was not working, and there was no freezing, so compressor got replaced again in April (2nd).

The technician told us to check after 72 hours. we checked it, water was not freezing to ice. So we called up and told him, but no one came nor no one picked our call.

In May also we dropped msgs to the concerned person but no response was there.
So, I called to customer care again. A fresh complaint was registered. The technician who came for the first time visited on 13th June. He said, there is a blockage. and said, wiring etc needs to be changed, gas to be filled.

Next day the same technician who came at the third time (April) came and filled gas on 14th june.

he said he will come next day but he didn't come. we asked the first technician to come and check as still freezer is not working to its full capacity.

So, he came today 15th June and said the the technician has filled gas more than required.

We are tired of this ordeal. Whole summer season has gone, and we didn't get chance to have ice or ice cream.

We are feeling humiliated by Godrej. We trusted Godrej as since Childhood, we are associated with Godrej appliances and never thought of switching to different brand.

Please look into this matter and escalate it as priority as we have faced a lot. Either solve the problem or replace our refrigerator with a brand new one.