[Resolved]  Godrej Appliances — Godrej Fridge Annual Maintenance contract with your agency Perfect Engineering,Coimbatore

Address:

641004

We bought a Godrej Fridge on the 2nd Jan 2016.A technician from Perfect Engineering, Coimbatore came to install. He also told that AMC can be done on payment of Rs 2935 for five years which will comprise of once in six months a free check up and parts replacement if needed.We took the AMC contract and paid by cheque the amount.So far we have not received any receipt.
In July 2016 we contacted the above agency to whom you have outsourced.After a number of phone calls one Mr Senthinathan came and spent hardly ten minutes.Again on the 2nd Jan 2017 we contacted the agency for the once in six months maintenance.So far even after 16 days no one has come in spite of talking to one Mr Vikram Askok who said that he will send some body by name Muthu Prakash who has not turned up upto now.We again contacted Mr Vikram Ashok but nothing has happened.
We are quite dissatisfied with the service of M/s Perfect Engineering.We want the return of our payment.
Dr PC Angelo, Dean, PSG College of Technology, Coimbatore 641004
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