[Resolved]  Godrej Appliances — godrej inverter ac - no service response

Unfortunately purchased a godrej inverter ac (1.5 ton). Since installation the ac showing is showing an f6 error. Technician told that this comes in inverter ac. Lodged a complaint within a week of installation on 6 september 2019, technician informed that he will visit on monday (9 sept.) but till date nothing has happened. Called godrej cuctomer care 4 times, first 2 time on the same day they informed that it will be taken care of. Then in the next 2 calls they told me that the call has been closed (Customer number invalid). I have tried calling customer care to escalate this issue as well, but they dont have any escalation matrix. Even now they are not able to provide any detail pertaining to the issues raised and are not even registering the complaint again. It has been 10 days since the complaint but no one is bothered to take it up. Also, no information was provided by the technician who installed the ac about the registration of warranty, asked customer care for the same they disconnect the call. Not sure where to take this up. Hoping to lodge a formal case against godrej in the local court.