[Resolved] Godrej Appliances — godrej refrigerator - worst customer service

maddee81

Address:

S2, vishwa garden, parasuram Avenue 3rd st, bhel nagar 4th mn road , medavakam, Chennai, Tamil Nadu, 600100

I am facing a issue with my double door refrigerator which was bought in 2016. For the past 10 days all the milk packets kept in refrigerator is getting broken and milk is spilling. I have tried with different packets/different brands of milk multiple times but this issue persists. Godrej technicians visited twice and unable to solve the issue. They didn't even investigated the problem and just complains the milk packets. I have tried multiple brands and packets of milk. I didn't expect such a worst customer service from a company like godrej. I very much regret for my purchase from godrej. I need help to take this issue strongly with godrej and sort out.

Was this information helpful?

No (0)

Yes (0)

Feb 17, 2020

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

Godrej Appliances Customer Care's response Dear Customer,

I am extremely sorry to hear about your experience and would like to take this opportunity to resolve your complaint. Kindly provide the complaint number & your mobile number via private message so that I can address this on priority.

Regards,
Kavya

Verified Support

Jan 09, 2020

Godrej Appliances Customer Care's response Dear Customer,

I am still awaiting your details. Kindly provide the same so that I can have my team get in touch with you to resolve your issue.

Regards,
Kavya

Verified Support

Jan 14, 2020

Godrej Appliances Customer Care's response Dear Customer,

As I haven't received your details, your complaint has been closed from my end. Do get back in case of any query.

Regards,
Kavya