[Resolved] Godrej Appliances — Godrej washing machine 6.5 kg wt eon | |||||
I purchased the above mentioned product in march. Right from the beginning the product has been giving me trouble. Saurabh gupta, a service man from godrej came and checked the machine and said the mother board is spoiklt. This gentleman came on a friday and then there were no updates from the service center till i called up the service centre and mr gupta. They said it is not is stock and they cannot help it. The dealer kartik electronics owner mr kartik was also absolurtely unresponsive in this whole situation. With senior citizens at home, how does a responsible company like godrej expect them to wash clothes for around a week's time?? How can mother boards not be in stock? The worst is the absolute callous attitude of the dealer!!. Today the mother board has been changed but i seriously want a change of product and a replacement of the faulty product with a new washing machine. Was this information helpful? | |||||
Aug 3, 2017 Complaint marked as Resolved Godrej Appliances customer support has been notified about the posted complaint. Verified Support Jun 27, 2017 Godrej Appliances Customer Care's response Dear Customer, We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complain. Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority. Regards, Godrej Appliances Team. Verified Support Jun 29, 2017 Godrej Appliances Customer Care's response Dear Customer, We are still awaiting your details. Please help us with the same as it will help us resolve your issue at the earliest. Regards, Godrej Appliances Team. Verified Support Jul 03, 2017 Godrej Appliances Customer Care's response Dear Customer, As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query. Regards, Godrej Appliances Team. | |||||
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