[Resolved] Godrej Appliances — high price charged for part replaced

Ashwamegh

from Noida, Uttar Pradesh

Address:

Vadodara, Gujarat, 390020

I registered my complaint for washing machine using toll free number of godrej company.
The technician attended my residence on 07/12/2019. He replaced in tek valve to resolve complaint.
The technician charged rs.1650/- for in tek valve and rs.350/- service charge.
On verification price of in tek valve on godrej web site the price is shown as 349/-.
Thus technician has charged heavy price for in tek valve and take undue advantage of our ignorance.
The company should initiate actions to enquire in the matter and ensure that the excess price charged be refunded to me.

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Feb 22, 2020

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Dec 08, 2019

Updated by Ashwamegh My contact number is [protected]

Verified Support

Dec 30, 2019

Godrej Appliances Customer Care's response Dear Ashwamegh,

Sorry about this. Please share the complaint number & your registered mobile number as it will enable me to help you further with your concern.

You can get the complaint number by calling us on our toll-free number[protected]. You may also log a request online here: http://bit.ly/2xLUhEi

Regards,
Lisa

Verified Support

Jan 09, 2020

Godrej Appliances Customer Care's response Dear Ashwamegh,

I am still awaiting your details. Kindly provide the same so that I can have my team get in touch with you to resolve your issue.

Regards,
Lisa

Verified Support

Jan 14, 2020

Godrej Appliances Customer Care's response Dear Ashwamegh,

As I haven't received your details, your complaint has been closed from my end. Do get back in case of any query.

Regards,
Lisa