Godrej Appliances — issue with the products functioning, recurring issue with water leakage & ice freezing.

Address:

Fatehpur UP, 212601

Godrej ac was purchased from m/s venus electronics in fatehpur, up east on august 12th 2019. This ac worked fine for hardly few days, however after few days started giving issues of water logging & leakage freezing of ice. Logged complaints at least 5 to 6 times repeatedly but issue resurfaced after few days.in between one of the technician visited to resolve complain and broke the lock as well of indoor unit. Following are the few observations-

1- installation was done by the guy sent by dealer, he visited later ones on frequent complaints and broke one of the locks, later got to know that he was not from the godrej.
2- after multiple services & correction issue of water logging and leaking out on wall still persists

3- there is repeated issues of ice freezing inside indoor unit

4- warranty is going to get over tomorrow and this case should not be considered as closed.

I assume there is issue with either installation of the indoor unit which is causing this issue repeatedly and therefore should be replaced.

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