[Resolved]  Godrej Appliances — manufacturer problem

Address:

Howrah, West Bengal

Cce mr mirda aman from customer care centre has attended my complain call no. K[protected] which was booked on 04-07-17 but not solved the trouble telling that the spare is not available with him and assured me to come with spare very shortly. After 10days of being passed no service is provided. On repeated call to him he answered same as before no spare is there.in this regard i have miss called to [protected] within seven days of my complain, no response from there. Again 16-07-17 i was calling customer care centre & talking with cce about my complain he has said that complain no k[protected] closed from service centre in case of pending work plz give a new complain & then again i was lodge a complaint, complain no k[protected]. After that 21-07-17 technician has but he can't solved the problem and he assured me he come with spare and solved the problem very shortly. 24-07-17 again he has come but not solved the issue. Last night again tecnician has come change the splare and solved the problem, but after few minute notice that the same problem. Notice that the customer satisfaction secret no was not given to the service attendant. Recently was talk to mr sudarshan shaw exsicutive head kolkata, after communicate with service centre he has said that they can't solved the problem so my amc amnt will be refund. I want to replace the purification that was created many more problems from beginning of purchase. Herewith i am appealing the authorities to look into the matter and maintain the name and fame of the godrej company.