Godrej Appliances — microwave oven not repaired and second time service charge was demanded
Sgsgaparajita on Jan 3, 2018
Name: aparajita sengupta
Call no.222242, dt 21/12/17
Appliance: microwavw oven
Please be informed that the godrej service centre nearest to my house has not attended my repair request for my microwave oven and has reduced me to a state of a begger. Please follow the course of events below.
1. 20/12 repair registered through call centre for repair of microwave oven (Outside warranty) which was not working (Smoke and burnt smell was felt when switched on and bulb was not glowing)
2. 21/12 technician visited
Service charge of rs. 355 was paid.
3. 22/12 technician came and replaced a transformer. Still the smoke was seen when switched on. No repair work done.
4. 23/12 - 27/12 i was out of station. The technician had requested me to call him when i return.
5. 28/12 i called the technician but my time did not suit his. Repair work not attended.
6. 29/12 when i called the service centre and reminded them that i had already paid the service charge and am ready to pay for the charge of the parts they insisted that i have to pay it once more. I receive an sms that the repair will not be done as i have refused to pay.
I regret buying a godrej product now since i am used to getting seamless serivice for my appliances of other make.
I need also to spread word about the dismal service of godrej at least in howrah.
[Jan 03, 2018] Godrej Appliances customer support has been notified about the posted complaint.
Godrej Appliances Customer Care's response, Jan 04, 2018
We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint.
Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.
You can get the complaint number by calling us on our toll-free number[protected]. You may also log a request online here: http://bit.ly/2xLUhEi
Godrej Appliances Team.
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