[Resolved] Godrej Appliances — misbehaving by the service centre.

Snehil Das

Address:

Kolkata, Kolkata, West Bengal

I have registered for service of my washing machine 2 months back and the service centre named rohon enterprise kolkata near dum dum air port. Isnstead of repairing my washing machine giving excuses that part is unavailable i have paid rs 350 as visiting. Now today he misbehaved with me when i told him to repaire thd same pleade look into it so that it can be repaired.

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Mar 20, 2020

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2020

Godrej Appliances Customer Care's response Dear Snehil,

I am extremely sorry to hear about your experience and would like to take this opportunity to resolve your complaint.

Kindly provide the complaint number & your mobile number so that I can resolve your issue on priority. In case you have not lodged a complaint yet, please do so by calling us on our toll-free number[protected]. You may also log a request online here: http://bit.ly/2xLUhEi

Regards,
Kavya

Verified Support

Feb 13, 2020

Godrej Appliances Customer Care's response Dear Snehil,

I am still awaiting your details. Kindly help me with the same as it'll enable me to resolve your issue faster.

Regards,
Kavya

Verified Support

Feb 18, 2020

Godrej Appliances Customer Care's response Dear Snehil,

As I haven't received your details, your complaint has been closed from my end. Do get back in case of any query.

Regards,
Kavya

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Comments

Vishalshinde75

We have purchased godrej ref Rd edgezx 195 pds 5.1. Date of purchase is 12/10/2014 and engineer is asking for money as it has 10 year of compressor warranty right.

Godrej Appliances Customer Care's response, Feb 18, 2020

Verified Support

Dear Vishal,

I would really like to help you with this. Kindly share the complaint number & your mobile number so that I can quickly assist you. You can get the complaint number by calling us on our toll-free number 1800-209-5511. You may also log a request online here: http://bit.ly/2xLUhEi

Regards,
Lisa

S k 1979

While using dryer water goes to washer . technician visited & put a piece of thermacol & said dont run water while spinner moves. It is a designing defect .I am using semi automatic washing machine since 20 yrs. but not faced such a problem. Pl get back your product at any cost.
worthless product.