[Resolved]  Godrej Appliances — more than 2 months to resolve one issue and still not able to resolve.

Address:

Lucknow, Uttar Pradesh, 226024

This is in reference to the original complain of l[protected] raised on date 21st apr 2018.
We raised such complaint since our refrigrator (Double door) was not working at all (No ice, no cooling). My registered mobile number is +91-[protected] and its in the name of my mother mrs. Geeta srivastava.
So a service guy name, shiv kumar gupta came and suggested us that "timer" and "condenser" need to replaced for this machine.
They replaced both the parts, refilled the gas. Total cost for this was charged somewhere about 6000 rs. We were informed that both the parts will come with a warranty. I have original receipts with me if required please let me know i will share it.

They asked us to check the machine for next 48 hours. Well it worked for few days and again it stopped cooling within a month time. So we raise another complaint l[protected] on 24th may 2018. Person visited and realize they have done half the work last time and said that gas got finished. So they refill the gas again. And asked us to check for next 48 hours.

Again within a few days we realize, freezer is not working at all even after refiling the gas and changing the timer and condenser. So i have raise another compliant yesterday on 25th june l[protected]. This time a service person name md. Nausad came, first of all he was very unprofessional with his talk. He lied on our face about service charge and after arguing a lot left saying that he will update to the company whatever is required. He was asking for almost double the standard charge even though our machine never got fixed.

Now, is this kind of service you people are providing in the name godrej brand? Is this your brand value? If your company service people replace genuine parts which does not last for even months. Even fake chinese parts work better than your genuine parts. Why should your customer pay a huge some of money on your so called genuine parts and service?? Just to feel like cheated. Its been 2 months and you people fail to fix the issue with my refrigerator. I wont be paying any single money anymore until my original issue get resolved properly.