[Resolved]  Godrej Appliances — multiple hairline cracks inside refrigerator & increasing in number gradually

Address:

Faridabad, Haryana, 121003

Hello,
This mail is in reference to subject mention above. To explain you in detail, we purchased this refrigerator on 03/03/2015 from ruby electronic, shashtri road, old faridabad, haryana. We noticed the hair line crack on left wall after one month of purchase while we were cleaning the fridge from inside. We ignored the same being hair line cracks however the same has been increased to multiple locations on inner body on floor wall, right and left wall of fridge (Internal body). This raise strong concern around the quality of godrej products.

This has also reduced the cooling immensely, for low cooling reason technician also visited to our place and said the same reason due to internal cracks there is low cooling.
He clicked the photograph of the same and sent/reported to the concern fellows on 26th july 2017. Afterwards we received phone call & got confirmation that godrej being an organization will change the refrigerator soon with some contribution ratio 55% & 45% from godrej & customer respectively.
This is very disappointing to note: no discussion afterwards and we don't know in which stage this process is. Submission is to kindly materialize the refrigerator model replacement asap.

Regards
O. P. Kalra