[Resolved]  Godrej Appliances — Never buy godrej ac

Address:

Mumbai City, Maharashtra

I am suffering after buying godrej split ac.

1. When the sales person wanted to book order, he wanted to confirm order then and there. Did not give us time to consider other options.
2. Promised services are not provided. I had booked first mandatory service on 1st of april. Till 15th april there was no follow up, no call, no service. The call centre support is horrible. All they say is "the complaint is about a different department. We will arrange a callback." the callback never happens. It was only after spending hours calling for support and being tossed around to different executives did i get the mandatory dry service after abt 20 days.
3. The products are sub standard. The remote control for ac stopped working within 6 months with very minimal use. It was not dropped or had any external damage. It just stopped working on its own and i had to buy a new one.
4. The call centre support is horrible. When the remote went bad i tried calling the toll free number. For 1 hr 02 seconds i was holding the call just listening to the tape "your call is important to us. Our executive will attend you shortly."!!
5. Their sales team is a pain in the neck! They will harass you to the limit to buy extended service warranty. In spite of telling them that i am already frustrated with the godrej service and i dont want to buy any extended service, they keep calling again and again!!

Bottomline... Godrej is a pain in the neck. Never ever buy any godrej appliances

L l gala
Phone: [protected]