[Resolved] Godrej Appliances — non abidance of maintenance contract for ac

arch3107

from Mumbai, Maharashtra

Address:

400071

We had entered into maintenance agreement for with godrej smart care for our windows ac from[protected].
We are entitled to 2 maintenance / yr, we have received only 1 visit on 9/9 16.
Since then we have been pursuing with constant reminders - we only get false dates from customer service centres.
I also personally spoke to mr ashish kumar - head service centre & pooja and explained the situation on 7/9 17. I was promised that a mechanic will visit our home on 8/9 17. Now the call service centre disconnects the phone when i call up
The matter still remains unresolved, it s sorry state of affairs from a reputed company like godrej,
Anticipating an immediate response

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Oct 28, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2017

Godrej Appliances Customer Care's response Dear Customer,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complain.

Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

Regards,
Godrej Appliances Team.

Verified Support

Sep 14, 2017

Godrej Appliances Customer Care's response Dear Customer,

We are still awaiting your details. Please share the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Sep 21, 2017

Godrej Appliances Customer Care's response Dear Customer,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.