[Resolved] Godrej Appliances — pentacool refrigerator

Davinder Kr. Sharma

from Delhi, Delhi

Address:

New Delhi, Delhi, 110088

Hi,

With utmost regret, i am writing this to you after loosing faith in godrej. Please note, on 29/9/17 we have registered a complaint regarding my refrigerator godrej pentacool bearing complaint no. D[protected]. The fridge is not working & with zero effective cooling. Even after 5 days of continuous followups from your cre mr. Ajay, we have not received any satisfactory response. He gave contact details of the local service center head mr. Ravindra sharma who very rudly acknowledged the call saying that your fridge can not be operated without even sending any technician & disconnected the call. Such a behavior was not at all acceptable as we have taken an godrej amc which is valid till 05/03/2018 & are rightfully eligible for getting our complaints corrected & resolved.

Today i. E on 03/10/17 again i registered a complaint bearing complaint no. D[protected], but the response was same as mentioned above.

Would request you to urgently intervene your higher officials & get the trouble resolved.

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Nov 6, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2017

Godrej Appliances Customer Care's response Dear Davinder,

We regret the inconvenience caused to you. We have forwarded your details to the concerned team and assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Oct 06, 2017

Godrej Appliances Customer Care's response Dear Davinder,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Regards,
Godrej Appliances Team.