[Resolved]  Godrej Appliances — poor amc service

Address:

400605

Hi,
Name of the customer - mr. Sunil bavbande
Date of incident[protected]
Contract no. [protected]

We have an amc contract for our washing machine our washing machine is damanged since[protected]. We had requested to send somebody to repair the machine. The person who had come to repair the machine told us that some rubber part of the machine is damaged & that the new part will be chargeable (Rs. 850). Next day when he came to repair the machine, he told us that some electronic part is also damaged (Which is the part included in the amc contract, so we would not be charged for the same) and that he will bring that part & will return on tuesday i. E[protected]. On tuesday we were been told by mr. Gautam - [protected] that the part is not available in the market. When contacted the branch manager, mr. Ajay kumar - [protected], he assured that the work will be done on the same day & he promised to send somebody immediately with the part. Later, both these people stopped picking up our calls & haven't picked up the calls since.

It is hard to believe that such huge company with so many service centers, & not one service center has a single electronic part in the entire mumbai. We have been a very loyal customer of godrej since 25 years. But we will have to rethink before buying any godrej products if the service given by the company is so poor & unprofessional.

Please look into the matter as the machine is damaged since 10th august & nobody is ready to take any responsibility for the matter.

While making the amc contract we were been told that since we are paying for the service our problems would be treated on a priority but it doesn't seem to happening like we had expected.

Kindly treat this as priority otherwise we would have to take help of consumer court to get justice.

Thanks & regards,

Sunil bavbande
[protected] - registered number
[protected]