Godrej Appliances — Poor Service regarding refrigerator

Address:	Vikroli
Website:	Godrej appliance

M/s Godrej & Boyce Mfg .Co. Ltd
Pirojshanagar, Vikhroli
Mumbai- 400079.
Dear Sir/ Madam
We refer to above subject that we had purchase Godrej refrigerator Model number GFE 25SMT3N/2012 on 18th June 2012, Soon after completing 1year, I renewed the warranty so that if there is any problem, we can cover it under warranty, they assure me that they will visit once in a year for general checkup, As this would be taken to pro –active measures to protect the appliance, Twice the warranty was renewed, but not even a single Service executive show up in that period, Last year when the problem arise, complaint was raised in customer care, there after some service technician from Palghar visit at my place by saying that we have come from Godrej service center with proper uniform and they were so insolent, then to I allowed them to check, there after problem was resolved for a while, I don’t know what service they delivered, Again the problem has arisen, when I checked with customer care, it was said that Service technician will visit at you’re place, after diagnosing the error, it was said that there is a problem in the coil, So you need to replace coil as well compressor, that can cost me 7500/-, kindly tell me if there is no fault in the compressor and only coil has to be replace, then why they are charging me extra for compressor, now he is saying that part is not available in stock, it’s been 2 week now, I am not getting a proper response from company, I have never experience such a pathetic service, I am literally disappointed .If you don’t have part available in the stock, then replace the product, as it all start because of companies technician who visit at my place last year, I’m going to viral it on social site so that let others come to know, what kind of service Godrej & Boyce provide to customer .

With Regards,
Arvind Gajanan Dandekar