[Resolved]  Godrej Appliances — refrigerator

Address:	400104
Website:	www.godrej.com

I have double door refrigerator which is giving me problems every 6 months.
This time the technician Mr. Raj Kumar Yadav couldn't detect problem so he was suppose to send another technician. Mr. Yadav charged is advance Rs 1750/-
Another technician Mr. Faizan Sheikh visits and says coil needs to be changed at ur own risk at Rs 1500/-which will be deducted from advance payment.
Now he replaces coil and tells us to pay more Rs 1460/-for which we ask the reason and he answers "u should use ur common sense " that gas filling I did.
N that ' can't u see I was filling gas " ?
My complaint is this the way to speak to a customer.
I[censored] have to fill the gas isn't it ur duty to inform the customer??
Isn't it ur duty to let the customer know separate charges for coil replacement and gas filling total will be 2960/-??
N how can a person... A technician talk to a customer like this..such harshly.
Use ur common sense.
If I knew this was the way a gas is filled.. I would have done it myself.. Why will I call a fridge technician from GODREJ??
After hearing to all this I lodge a complaint with customer care.. Mr. Shubham provides me senior supervisor Mr. A. k Guptas number when I contact him, I come to know Mr. Gupta has left Godrej company.
Then they make me talk to another senior executive Mr. Ankit Mahajan who makes me talk further to senior most Mr. Hiralal
who is more bothered about his technician rather than the customer.
This technician warns me that no Godrej technician will come to solve the problem anytime.
If this is the service I better not buy only any Godrej product nor recommend to anybody.