Godrej Appliances — Refrigerator handle broken

One door's lower portion is broken, due to which we lodged a complaint with Godrej customer service. On 7th Dec 2020, an attendant (Raja Mandal) visited, took site visit charge of Rs. 550/- and told that with 7 days, he would come again with the replacement part. He also told that his second visit would not be charged, but we would only need to pay the material cost. However, since that day, nobody visited. I talked to his manager, and then, the area manager Mr. Chandan Dinda. I talked to the latter person twice by far, and every time, he promised to call me back with an update when someone can come. But, after that, his phone is either switched off or not reachable. I am so frustrated now with Godrej customer service. Please do something so that this issue can be resolved.