[Resolved] Godrej Appliances — refrigerator issue 30.05.18

AMK Warsi

from Allahabad, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh

My fridge was not working since 15th of may. Godrej employee of trade max regrigeration came to attend the complaint they told the gas is leaked took 1700 rs and after that they came 5-6 times but could not diagnosed the problem. Then after complaining on toll free no. [protected] mr. Shiv kr. Gupta came and told it will be repaired by 8.00 pm on 30.05.18 he gave us his contact number [protected] but he did not turned up and now he has stopped taking calls.
This is the kind of customer service is given by company people then how can we keep trust on brands like godrej.
I want a permanent solution to the problem or else il raise my voice to some other platform.
Really dissapointed with the service will never suggest godrej to anyone in future.

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Jul 7, 2018

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2018

Godrej Appliances Customer Care's response Dear Customer,

Allow us a chance to assist you with your concern. Kindly provide the complaint number & your mobile number so that we can address the same as soon as possible.

Regards,
Godrej Appliances Team.

Verified Support

Jun 04, 2018

Godrej Appliances Customer Care's response Dear Customer,

We are still awaiting your details. Please share the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Jun 06, 2018

Godrej Appliances Customer Care's response Dear Customer,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.