[Resolved]  Godrej Appliances — refrigerator not repaired but case worsen by the service executive

Address:

forest chowki road near gayatri bhawan sakatpura kota, Kota, Rajasthan, 324008

Complaint registered with the mobile number [protected] my name is vishal i have registered a complain around 5 month ago that my fridge is not working and giving minor shock your executive registered the complain and after some an executive came at my house from astha enterprises kota.
I was not available at my house as i work out of town my parents showed him he said compressor need to be change he repaired it but it was not working properly than next day another executive came he changed the overall structure of the fridge he applied a wire mesh behind the fridge which comes with the older versions of the fridge and he cut the water pipe after that fridge was working but after some time we observed that shock intensity has increased and water is flowing from the fridge.

We have aslo called the executive from astha enterprises kota (As fridge again was not working) 1 month ago without registering the complain at godrej customer care that time executive told us that you need to have earth wiring at your house but i strongly believe that your service partner astha enterprises kota has done a goo[censored]p with the fridge the whole wiring is now sinking in the water as it constantly draining from the fridge and that has increased the intensity of the shock. Wire mesh which they have applied was not required in new model fridge and i also had a word with service agent he was not at all professional they all work like and an immature. They do not have any clue what to do.

Today i had a word with your customer care executive he told me that i have to pay the visiting charges and agent will come i told him that i want to talk to you supervisor she told me they are busy you will receive a call from us in half an hour but still no revert from your cusomter care.

So the bottom line is that i and my whole family has suffered a lot due to the bad service quality of godrej. My wife and my mom has to withstand the shock two times. There are kids at my house and this fridge can give us shock. Now i have no option but to go in consumer court to sue you company.

I will not pay a single penny in this case. And i need a quick response