Godrej Appliances — Refrigerator Not working | Godrej Team is not responding | |
I would like to raise a formal complaint against the problem which i am facing with my fridge which I have bought on 23rd Feb 2019 (Attached Invoice). Fridge Model No. - Godrej Eon- 26DP- 2.4MBL Purchase Date - 23rd Feb 2019 Issue - Cooling problem First Issue - There was cooling problem in my fridge which i have first faced in September 2020, within 18 months from the date of purchase. That time I had raised the complaint on Godrej customer no., and my request when the Godrej engineer came to check the problem. He said that freezer fan motor is not working and we have to install the new motor. For which he charged in total approx. 2500 for the repair work. (You can check in your records) Second Issue - After 3 to 4 months, I again faced the same problem in December 2020. Again i raised the request and this time some other Godrej Engineer came to check the issue. And he mentioned that the other guy didn't do the work properly and there is some other problem in the fridge. For which he charged approx. 1500. (You can check in your records) Third Issue - Again after 3-4 months, I am facing to same problem. I have raised the request again on customer care and they are saying that again for the repair work charges would be applicable. Within 2 years from the date of purchase, i have faced the problem 3-4 time. I don't have any problem in paying charges but please provide me a Quality product. I trusted Godrej as a brand but my experience is not good so far with the product and with the service team/centre. I think there is a manufacturing defect in my fridge. I would request you to please change the fridge or please rectify the problem. My humble request to you. Looking forward to your revert soon. regards, Umesh Ranout +91 [protected] Was this information helpful? | |
Godrej Appliances customer support has been notified about the posted complaint. | |
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No call ...no revert...nothing has been done yet from the godrej team.
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