[Resolved]  Godrej Appliances — refrigerator repairing

Address:No 2/3 3rd C Main, Shakthi Garden, Kalyan nagar, Bangalore 560072, 560072

My refrigerator was not working properly, purchased on june 2017, i called the customer service centre and service engineer visited the house and informed that, pcb board, fan and motor not working and has to be replaced. But during the installation based on the installation engineer, he had suggested the voltage stabilizer and the same was installed by him.

Now the service engineer who had attended the problem says, pcb board, fan and motor has to be replaced with the charges of 2600/- including services.

I had believed that godrej is maintaining good quality, but i have been cheated very badly. Deeply regretting for purchasing godrej consumer products.

Is the materials used in the refrigerator life is only 1 1/2 year. Then how can we believe godrej brand products.

Also your service person state's. If you want to get it serviced give the money and get it done if not leave it.

I am totally disappointed with this issue. I hope you certainly understand my concern and help me in resolving this issue to build relation ship with the godrej product

Thanking you,
Arun singh r
[protected] / [protected]

Awaiting for your valuable reply
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May 7, 2019
Complaint marked as Resolved 
Gave the service charge and got it repaired
Godrej Appliances customer support has been notified about the posted complaint.
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Nobody is willing to attend complaint B[protected].

Escalation matrix is also not shared by customer care.

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