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[Resolved]  Godrej Appliances — refrigerator repairing

My refrigerator was not working properly, purchased on june 2017, i called the customer service centre and service engineer visited the house and informed that, pcb board, fan and motor not working and has to be replaced. But during the installation based on the installation engineer, he had suggested the voltage stabilizer and the same was installed by him.

Now the service engineer who had attended the problem says, pcb board, fan and motor has to be replaced with the charges of 2600/- including services.

I had believed that godrej is maintaining good quality, but i have been cheated very badly. Deeply regretting for purchasing godrej consumer products.

Is the materials used in the refrigerator life is only 1 1/2 year. Then how can we believe godrej brand products.

Also your service person state's. If you want to get it serviced give the money and get it done if not leave it.

I am totally disappointed with this issue. I hope you certainly understand my concern and help me in resolving this issue to build relation ship with the godrej product

Thanking you,
Arun singh r
[protected] / [protected]

Awaiting for your valuable reply
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Complaint marked as Resolved May 7, 2019
Gave the service charge and got it repaired

Complaint Status


[May 06, 2019] Godrej Appliances customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: ShareTweet

Comments

Nobody is willing to attend complaint B[protected].

Escalation matrix is also not shared by customer care.

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    Godrej Appliances
    Customer Care Service
    Customer satisfaction rating
    53%
    Complaints
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    Godrej Appliances Phone
    +91 22 6796 5959
    +91 22 6796 1800
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    Godrej Appliances Address
    Pirojshanagar, , Vikhroli, Mumbai, Maharashtra, India - 400079
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