Godrej Appliances — refrigerator spare part

1. I buy all electronic consumer products from godrej, having the trust and satisfaction from godrej products, but i am very disappointed by the consumer service you offer.
2. I wanted to get replaced the refrigerator relay (Spare part) in my refrigerator, so i contacted the godrej smart care.
I asked him the address from where i can get the product from godrej.
The person firstly agreed to provide the refrigerator relay product and gave me the address.
Then, he denied quoting that we do not provide the product directly to consumer.
How devastating and dis-satisfying service.
3. Firstly, i called the godrej service centre for my refrigerator repair, so they said it will take 4-5 days time for the person to visit.
So i approached local technician and he said he has local spare part for it. But, i having trust on godrej, wanted to buy only godrej product (Even spare part), but the person at godrej smart care refused to that.
Where shall i go. How can you not provide the customer with the godrej product if he wants to buy.
I will go to consumer forum. How can you refuse to sell a product to the consumer even if you have the product in stock and you first agreed to it and then denied.

I hereby attach the contact number of person of godrej whom i talked with - [protected]

Very dis-satisfied with the service.
Kindly do the needful.