[Resolved] Godrej Appliances — refrigerator - water leakage problem

jagupatel

from Ahmedabad, Gujarat

Address:

Ahmedabad, Gujarat

I bought godrej refrigerator and with in one year only problems like water leakage, cooling problem, door noise problems started.

Even godrej's technician's are unable to short out problem of water leakage saying that it's common problem in monsoon. But my water leakage problem is for all 12 months & all sessions. My question is that only godrej have this problem of leakage in monsoon, why not other companies have.

If godrej can't solve problem & then company has to replace the product.

Please do the needful.

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Aug 31, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2017

Godrej Appliances Customer Care's response Dear Customer,

Allow us to look into this. Please provide the complaint number & your mobile number so that we can resolve your issue on priority.

Regards,
Godrej Appliances Team.

Aug 04, 2017

Updated by jagupatel I still have not received any status from goderaj. Since yesterday Water leakage problem has started again. i have attached photos for same.

Technician Vimal Padhyar came to take photos but at that time water did not leaked. He was again saying that water leakage problem is common in monsoon.

I also have forwarded this images to Mr.Satyam Rathod, he is head-service at goderaj.

I am very fed up from goderaj refrigerator. Please do needful.

Aug 05, 2017

Updated by jagupatel Not received any update after posting photos of water leakage.

Please give feedback, what should i do now?

Aug 11, 2017

Updated by jagupatel really a worst product, worst service department, worst response from goderaj. even after complaining to this much timings. no solution.

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Comments

jagupatel

from Ahmedabad, Gujarat

My complain no was A[protected]. My mobile no. is [protected]. Mr.Vimal padhiyar was a technician & his head Mr.Vijay Told me on phone that he had instruction from their Head office that in godrej's refrigerator, water leakage in monsoon is common & it can't be resolved.

But when i purchased Godrej, I did not had any instruction regarding this from sales india or godrej.

If company can not resolve this issue of monsoon water leakage then they have to replace me product.

Regards,
Jagruti Patel

Godrej Appliances Customer Care's response, Jul 31, 2017

Verified Support

Dear Jagruti,

Thank you for sharing the details. We have forwarded the same to the concerned team and assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Godrej Appliances Customer Care's response, Aug 3, 2017

Verified Support

Dear Jagruti,

We've received an update that your issue has now been resolved. Do let us know if you need any further help. Have a nice day ahead!

Regards,
Godrej Appliances Team.