[Resolved]  Godrej Appliances — semi washing machine washing machine

Address:

495001

Dear sir / ma'am,

This is a mail being written with great respect for godrej product but with a pathetic, painful and highly unprofessional and irresponsible service staff at your bilaspur and raipur office.

I am in pune and my old aged parents (Father 82 yrs and mother 76 yrs) are staying alone at bilaspur.

Our washing machine went un-serviceable two days back and so sitting at pune a lodged a complaint at bilapsur[protected] and requested them to send a representative on priority.

This was 28 aug 18 at 1100 hrs. They promised me and somebody ([protected]) called my father immediately and said he will be there. He never turned up and not even received any calls. This is absurd.

On 29 aug, i again called your service center and complained, she again said she is sending somebody immediately/. Somebody rang up ([protected]) and said he is coming in 10 mins but never turned up.

Today i complained to your raipur office ([protected] ms heena gore). She said she will give a feedback within 30 mins, but no response. But ths time somebodt went home at 0720 hrs in the evening, he went back saying he is coming in 10 mins and never turned back, when my father contcted him he said, he is coming.

Its beyond understanding how can a godrej staff be so irresponsible, unprofessional and most important are irresponsible. It is really frustrating. Imagine my aged parents they are more frustrated because of the nuisance they are creating. All that was needed was to change the knob which was told to them previously. It is a mental harassment for them literally.

I request you to take the staff at bilaspur for a task and they should not do this any customers especially aged people. Godrej is an organisation known for its csr activities apart from good products, and few people like these spoil the name.
I hope action will be taken to get the machine repaired and relieve the tension of senior citizens.

Thanks for reading it through but i am very hurt by this response and the trouble my parents have to face.