[Resolved] Godrej Appliances — service issue
Ahmedabad, Gujarat, India
Jjayesh182 on May 17, 2019
I had complained regarding cooling issue in my ac after which the technician visited after 7 days to solve the gas leakage issue. Just after 20 days the gas again leaked and i had to call the customer care again. The technician visited after 4 days and said a part has to be replaced which will come from mumbai. They took the part and said they will come back in 2-4 days. This time the complaint was raised on 7th may. Today is 17th may. 10 days have elapsed and i am still awaiting for my ac to be repaired. I would never recommend anybody to buy godrej products. Their after sales service has been traumatic, unprofessional and lethargic. Even today when i called the service technician he said the product part which has to be replaced will arrive in 7 days. I am in ahmedabad and these people who are running service centre on behalf of godrej dont even have parts which can be replaced. The distance from ahmedabad to mumbai is not that far that it should take 7-10 days for parts to come. Why the hell are you selling acs in ahmedabad when you cant provide prompt services.
Totally disappointed by godrej.
Complaint marked as Resolved 2019-05-25 21:17:14
They brought a new part and fitted in the AC. It took time but they did it. So, I am satisfied now. They have to still increase the speed of doing service. I had to sleep for almost 15 days without AC. Those 15 nights were restless as I have only one AC and my daughter fell ill during this time. They have to fix any such service issue within maximum 3 days. Its not a refrigerator which we can still do without for 15 days.Its an AC. They should understand how it feels without AC at night when one wants to sleep in a hot city like Ahmedabad with 42 degree temperature. As my problem has been solved I am happy but they have to still improve a lot in terms of service efficiency.
[May 17, 2019] Godrej Appliances customer support has been notified about the posted complaint.
Verified SupportGodrej Appliances Customer Care's response May 22, 2019
I would really like to help you with this. Kindly share the complaint number & your mobile number so that I can quickly assist you. You can get the complaint number by calling us on our toll-free number[protected]. You may also log a request online here: http://bit.ly/2xLUhEi
|2 Comments Updated:||Share0Tweet0|