[Resolved]  Godrej Appliances — Service of Air conditioner

Address:

New Delhi, Delhi, 110085

I registered a request for service of my air conditioner on a call with the customer care on 09th April. I received a message stating a technician visit on the 10th with the name of the technician and the secret code. There no calls or messages on the 10th. Nothing on the 11th. I made a call 12th again asking for an update. I was given the number of the service center from where the technician had to visit. I called them and i was informed that there is some delay and the technician visit would occur in the next 2-3 days. I again called after around 2 days asking for an update. The customer care executive then informed that the technician visit would occur in 24-48 hrs. I have not hear since. It is almost 10 days with 0 response from Godrej's end. Please let me know if the service would be done or not. I was informed by the second and the third executive on call that they would escalate this via an email. Even this has not been done. Yesterday (17th April), I escalated my complaint via webpage to their national Head Ravi Bhat, but still no response.Pathetic service.