Godrej Appliances — Split A.C. under AMC

Address:

Godrej and Boyce Co. Ltd., Pirojshanagar, Vikhroli, Mumbai 400079

I have two 1 ton split A.C.s in my residence.Both are under AMC valid till December 2025.
Few days back both were not giving cool air output and I lodged complaint in the specified toll free number of Godrej Appliances. Technician came from the Guwahati service centre and after checking told me that one needs refilling of refrigerant and the other needs repair of compressor for which 3-4 days will be required.
Suddenly, today received a call from the service centre informing me that my AMC will be cancelled and not eligible for AMC benefits as the machines were purchased in 2015. Now, my question to Godrej Appliance is :
1. Why did the company do the AMC knowing fully well the date of purchase.
2. If repair/replacement of certain parts is not covered by AMC, I should have been informed that I will have to pay for the parts and get the service only AMC, which I would have done, instead just telling me your AMC is cancelled and we will refund the amount. This is very unethical and lacks professionalism not expected from Godrej Appliances.
3.The company has lost the goodwill and trust of a genuine customer using Godrej Appliances products for last more than 30 years.
I solicit a reply at the earliest.