[Resolved] Godrej Appliances — Split AC gas charging not done and making us roam corner to corner

Siddharth29

from Gurgaon, Haryana

Address:	New Delhi, Delhi, 110017
Website:	www.godrejsmartcare.com

Sir,
Last year I purchased Godrej Split Air Conditioner dated 6th May 2016. I was regularly getting problem from my product and every time a technician has to visit. On 15th of April 2017 I started using the product again as it was getting hot. Then product was not functioning properly so I registered a complaint on to which a technician visited and said that gas charging need to be done. I have been calling the customer care service for the past 5 days and getting no response as my warranty is going to expire. They are giving me phone numbers of technicians which are not responding. If possible please replace the product with new one or compensate me with an amount of Rs 34, 000.

Model Name-GSC18FG5WOG

Phone numbers of technicians provided by customer care :
+91-[protected]
+91-[protected]
[protected]
[protected]
+91-[protected]
+91-[protected]
+91-[protected]
+91-[protected]

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Jun 3, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Apr 21, 2017

Updated by Siddharth29 Complaint number-D[protected]
D[protected]

Verified Support

Apr 24, 2017

Godrej Appliances Customer Care's response Dear Siddharth,

We regret the inconvenience caused to you. We have forwarded your details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

May 03, 2017

Godrej Appliances Customer Care's response Dear Siddharth,

We understand that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Godrej Appliances Team.