[Resolved] Godrej Appliances — split ac not working.

Krishnan Sivakumar

Address:

Chengalpattu., 603001

Dear sir,
I have bought a split ac during the month of june 2019 from a dealer at chengalpattu, tamil nadu. The company name is jotheeswari company. I have bought a split ac of gsw 18 rgn model for rs.30, 500/-bill no.451 dated 17-6-19. For the several days the ac is not giving sufficient chillness. Presently it is showing df code. Please help me.

K. Sivakumar.

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May 31, 2020

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

Godrej Appliances Customer Care's response Dear Krishnan,

I would really like to help you with this. Kindly share your contact number & location to help me expedite the process.

Considering the COVID-19 situation & the subsequent countrywide lockdown by the Government, we are forced to suspend all our physical service operations till further notice, for the safety of you, your families and that of our technicians and support staff. However, we are committed to serving you to the best of our ability, even in these testing times. We have hereby initiated ‘Remote Assistance’ wherein we are providing you with 'Do It Yourself' videos or Voice Assistance to solve at least some of the simpler service requests. For that, you can reach out to us over email ([protected]@godrej.com), via website (godrejsmartcare.com) or our mobile app (Godrej Smart Care).

Regards,
Lisa