Godrej Appliances — This escalation or complaint is regarding a fraud and cheating being done under the godrej brandname

To give you the context, i am using godrej appliances at my home since long time. This escalation or complaint is regarding a fraud and cheating being done under the godrej brandname.

I have a godrej 345ltr refrigerator which i have been using since last 8 years now. On 15th march 2020, the fridge suddenly stopped cooling and there was water getting accumulated in the chiller tray. I reached out to customer care at [protected] and lodged a service complaint. After that i got a call from local number saying we are from godrej and this is regarding your service request. I provided my address and a person was at my place within 2 hrs. He diagnosed the fridge and said few of the parts are not working. Considering these are genuine godrej person i asked to replace the parts which costed me 2700.

On 29th may 2020, again same thing happened and a service person came to my house and said, now the heater is not working properly and i need to change it. I changed that again which costed me 2500 again.

Now again on 3rd june 2020 i lodge a complaint with customer care and this time a new service person comes to check my fridge. I told him all the issues that i have been facing since 3 months. On showing him the bills and receipt of the parts replaced, to my surprise he says that the bills are not valid and hence i would need to pay him again. Please note as per the service terms and conditions, the service and other parts repalced carry a warranty of 6 months.

I am attaching the bills here for your reference and i need a complete reimbursement of the cost that i have paid at the earliest please before i take this with higher forum and legal consumer tribunals. I need a solution of this and also a valid explanation of this kind of negligence from you. I never expected this kind of service from a company like godrej.