[Resolved]  Godrej Consumer Products — godrej split ac model no. gsc 18 fgw 5 wog grbal 1.5t 5*

Address:New Delhi, Delhi, 110054

I had purchased a godrej split ac model no. Gsc 18 fgw 5 wog grbal 1.5t 5*, keeping in mind godrej is a renowned company and being india based company there will be less issues on after sales. We had also purchased a 4 year extended service protection from godrej - [protected].

I had complained on 27th july 2017 and 08th july 2017 of the ongoing issue of a/c not working properly. The complaint was attended to and i was told it is because of the gas problem which according to the engineer fixed and there shouldn't be a problem.

However as i have mentioned in my com plaint earlier also the problem is always fixed for a week or two, then again the same problem occurs and it has happened again.

Again a/c has the problem of ice on condenser and now the water has also started dripping from the a/c as happens from a tap.

I had addressed earlier also i have been facing this problem since april 2017.

I am again highlighting the issue which has been going on and on.

I request you to look into the same. As i feel harassed because my family cannot sleep soundly due to this problem.

Regards

Vijay kumar gupta
Ph : [protected]
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Aug 5, 2021
Complaint marked as Resolved 
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Comments

Dear Varun,

We’re concerned about this and have forwarded your details to our team. Be assured your issue will be resolved soon.

Regards,
Godrej Appliances Team.
Dear Varun,

We understand that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Godrej Appliances Team.
Godrej Appliances Customer Care's response, Aug 22, 2017
Dear Varun,

We've received an update that your issue has now been resolved. Do let us know if you need any further help.

Regards,
Godrej Appliances Team.

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