Godrej Interio Complaints & Reviews

Dear Concern Team,

We had purchased Bed, Dressing, Sofa and almirah in the year Dec-2017, but we are not at all satisfy with the quality of Bed and Dressing table. The plywood of the aforesaid furniture has pathetically come off which is not expected from Godrej Interio. On the contrary the other old furnitures from other brands which we have and are in a fine condition.
So, let us know if the warranty stands for a year and Godrej team has no concern about their products after a year. We humbly request quick replacement.
Immediately waiting for a response.
Attaching sample photos for your reference.

Regards
Kuldeep Saharia
[protected]
Guwahati- Assam

Dear Sir/ Mam,

I had ordered a modular kitchen from one of your registered dealers (Home Xpressions, located at Nandankanan Road, Patia, Bhubaneswar).
This is to bring to your notice that, I would like register a complaint against the dealer.

The dealer has misguided us and taken wrong measurements. We had requested at that point of time, that there will be a space crunch, which he assured us that it will be as per the space because he is an authorized interior too.

At the time of installation when it was identified that, the unit was huge and could fit the place, he returned back, assuring, since it is his mistake, he will make necessary refunds.
Post that it's been 3 months, we have been following him up, but there is no response, instead he tried to misbehave with my aging parents
We have not yet given any completions
Certificate to the dealer
Requesting to kindly look into this

Thanks and Regards
Dibyajyoti Pathi
Mob-[protected]

I have lodged a service request for assembling my Chocolate Wallnut bed and steel cupboard st Siliguri as these were dismantled due to my shifting from Kolkata to Siliguri. The service request number was unilaterally closed without attending to the same. The service request number is K[protected]. On my again contacting the customer care I was told that the request is being forwarded to a local dealer in Siliguri. However no fresh service request number was provided to me. This shows the extreme apathy on the part of Godrej towards its customers. It appears that your people believe in sell it and forget it principle. Pls therefore look into the matter and immediately depute some technician to assemble the product.
YS Rao
Mob. [protected]

I had purchased a three door Godrej Interior Steel Almirah in Nov. 2019 from the showroom of Lalpur, Ranchi, Jharkhand. It was assembled at my residence and now that I am shifting into my new flat I requested this Lalpur showroom on 11.02.21 to get my Almirah shifted to new place by dissembling it and again assemble the same. I was given a technician's no. to talk about the timing and rate. His name is Amresh Sharma probably. This man is absolutely unprofessional with a very rude way of talking. He sent two technicians to dissemble the Almirah yesterday and said another set of persons will come and assemble the Almirah. He sent the two technicians again came and assembled it but in the process push lock was damaged. This lock might have been damaged by the technicians who dissembled it or may be by the persons who assembled which is not sure. When I contacted the person who had sent them for the job (Mr Amresh Sharma), he replied in a very rude manner that it was already damaged and I required to buy it for approximately Rs. 1600/-.Question is that If it was damaged, then why the technicians did not point it out while dissembling. Let me tell you that it was properly functioning till it was dissembled. If such cheats work in Godrej Interio, people will stop buying products. After sale service is such an important part that an established company like Godrej can not ignore. My Almirah is still not completed and hope to get it assembled tomorrow with push lock replacement by technicians. Point of concern and complain is that this Amresh Sharma is absolutely rude and at the same time Lalpur shop should have been guided me to complain through customer care no. which they did not inform while discussing my issue and rather they gave me no. of this man. Request t I take appropriate action.

I placed an order vide order no.303 dt.21.11.2020 at Godrej Interio Store, Adi Furnishers, sector-16, Noida for 2 Almirah. Salesmen was Mr. Vinay-[protected].

out of total ordered materials follow items not yet delivered whereas bill No.330 generated on[protected] for full amount...such as
a) Mirror and
b) Top of the almirah (loft/storage)

Mr. Vinay not responding to our calls. have visited twice personally but every time he has given the excuse of Kishan Andolan for the delay. Is it justifiable? How long a customer should wait?

if materials were not ready then why bill raised for full ordered value worth Rs.72K? its pure un-professional and un-ethical practice adopted by this store. Isnt it cheating with me?

therefore, either deliver the leftover items by this weekend or refund my money along with interest. Else situation will force me to appraoch Consumer Court.

As a genune customer giving this final opportunity to settle this issue, else necessary legal action will be taken and cost of such litigation and mental agony needs to be borne by Godrej Interio/Adi Furnishers.

Bibhash Deb, Advocate
Chairmen of GST Taskforce and Indirect Tax committee
Mobile & Electronics Industry
Ph: [protected]

I bought furnitures from its office at AC7, Mohini Palace, VIP Rd, Jyangra, Kolkata, West Bengal 700102. The have overcharged me in order but later I see in invoice the price is less by Rs 1000. Now they are harassing me on the refund.
The date of purchase was 31/10/2020 and the invoice receipt no is 56358.
Please help me in getting refund

Dear Sir
I have booked Marvel Mid Back Black chair on 02.01.2021 through Goderej interio Anam interiors Kanpur and given Rs 10000/- in advance. On 04.02.2021 I was informed that your order has come please make full payment. I made full payment of the item mentioned on 04..02.2021. When I enquired on 05.02.2021 why the item was not supplied to me, I got an answer that wrong item was placed and I have to wait one more month.
This is pathetic situation that after waiting more than a month I have to wait again for more than a month. I a m totally dissatisfied with this type of professionalism from Godrej Interio

Leg broke..Every month the case happens. kindly fix properly.

I purchased an almirah On 27th january from 9 Brabone road, kolkata shop. Was delivered and initiateed an installation at my home on 1st February. Almirah door found defective and job is not completed.
I am from Canada and here for few days. When i am buying a product anticipating a good workmanship and quality controlled product.
Your sales man Initially told me need to wait 2 months but I can not stay 2 months here. I am going back Canada on 10th of Frbruary. I called few times this shop and they told me they are waiting for an reply from your headoffice. In this case I ask you to take this defective almirah back asap and send me a new one before or return my money with penalties for compensation, harrassment and misguide. Person incharge is Deep Das, phone [protected].

The kitchen appliance is rusted and this makes them weak and some of them are broken too

HI, I called the support line and requested for a technician to be sent. I got a message *Godrej* technician - Bangalore-Branch Dummy will be attending your call - N[protected] on 25/-1/2021. Till date nobody has attended. Everytime I call support line, I get the same answer of that the technician will call back.

i have moved from Bangalore to Mysore. please arrange a technician to come and assemble the bed.

Sir I have purchase dining set with 6 chair.but given 2 chair me he said me left 4chair has given order and reach with in 10 days but now 20 days not given me again said wait more 15 days why telling lies from customer.plz fast delivered my chair .I purchased godrej interio shahdol mp pin 484001 .plz don't dely so that I got as possible as sir my whatsap [protected]

Dear concern,

I am Deepak Koli. I had purchased Leather Sofaset, Caramel Table & Wardrobe all together approximate 1.25 lac. in February 2019 at Akurdi, Pune Showroom.

that after, I was transferred in Aurangabad. some of the maintenance services for Leather Sofaset is required. I have been following up with Akurdi, pune. Showroom (Mr. Sandip [protected]) he gave me the details of the service provider in Aurangabad before one week. I m waiting till today.

Neither Showroom nor this person (Babasaheb Bankar [protected]) interested to look after for the Services whereas I had discussed for the services which is provided after salep with Showroom at the time of purchase. they made sure & told me that Services will be provided any location in MAHARASHTRA.

I am requesting your esteemed organisation to look into the matter & expedite the services which is urgent for me.

Regd
Deepak Koli
Punjab National Bank
Aurangabad

I've purchased this sofa online on Jan 9 (original order #[protected] and received it on Jan 13. But when they came to install on Jan 14, one of the legs was faulty so they couldn't install it. Technician logged a complaint . So they raised replacement order which got delivered on Jan 21. But again on Jan 24 technician not able to install, same issue. 2 times they have faulty product. I've raised issues with sales, delivery team via emails, but they NOT yet resolved. I have asked for refund, as I can't go for another replacement. Again same thing will happen. This is absolutely not acceptable, please initiate refund ASAP.

Two days back, we bought a centurion Almirah.
The key setup inside it is not properly working. We have to lift the inside door every time when we want to close and lock it .
Phone Number: [protected]

Purchased an almirah from godrej interio in vikroli in 1 st week of December. When technicians came to assemble, they found one part missing. They ascertained that they will raise a complaint and problem will be fixed in 10- 12 days but one and half month passed but no response. When I called the technician, everytime they tell it will be fixed in 7-8 days but not fixed even after one and half month. Really very disappointing, will never suggest godrej product to anyone seeing such a service.

I have purchased the almirah one week ago and same was installed on 12/01/2021.After two days installation and fixing of mirror i.e on 14th jan, mirror fall down automatically and almirah was damaged and also one family member injured.if this type of service we will get it will hamper ur brand.i need immediate replacement of mirror and also repair damage part of almirah or else i will file consumer complaint against godrej.

Not able to upload photos due to your site error.

Regards
Subhransu kumar
[protected]
subhu.[protected]@gmail.com

I had given a complaint regarding a bed of godrej interio that I have. The technician after checking said that a part of the bed is missing and needs to be replaced. Few days later I got a call from Sarthak Enterprises who are your authorized service providers. They took full payment of 1900 Rs in advance and later told me it will take 20- 25 days for the part to be delivered and installed. I made the payment on 5th of December and waited till end of December. When I got no update I called Sarthak enterprises and they said it will take 15 - 20 working days more. I was not happy so called the customer care again to complain about this. After checking the customer service executive told me 12 th of January. But on 12th Jan also I got no update. When I again called to check they were still unsure and gave vague answers like it will come in 2 -3 days, then again made it 6-7 days . When asked to confirm a date they said 22nd dec which is actually 10 more days. Finally I have been given a final date if 20th Dec which they were still unsure. I have been speaking to a lady called Sayali and Shobha from Sathak ans another executive of Godrej. This delay is unacceptable and I need thr part to be delivered asap. I hope this complaint is resolved asap.

I bought a slimline duel purple almira on 10/11/2020 but i have not got the product delivered yet..The arey delaying the delivery date when I call them

This is Raja Sarkar. I've booked 2+1 seater Conforto sofa set on 12.12.2020 from your Home Land Mall show room, Kolkata. Please find attached copy of Order Conf, 100% advance Money receipt.

Before booking the Cust Rep Associate informed that if i need an immediate delivery then he would arrange a demo sofa set from any of the showroom but I insisted for a fresh one. Then he told I have to wait 3 weeks as per Godrej Interio standard delivery Timeline. He also mentioned that it might take 3-4 days extra due this pandemic situation. I was told that by January 4th, 2021 delivery will be done. But he declined to put the delivery timeline in written.

I enquired about my order status and surprisingly came to know that my order would reach your Bhiwandi warehouse on 08.01.2021. It would take further 12-15 days i.e. by 23.01.2021 It might reach my place.

So it means I have to wait 3 more weeks to receive my sofa set.

This kind o[censored]nnecessary delay, mis information and lack of transparency of not giving the tentative delivery date in written from an esteemed company like yours is very much unexpected and unappreciated.