Godrej Interio Complaints & Reviews

I have bought sofa set (3+2) from steel craft Jamshedpur, a dealer of Godrej Interio on 23/10/16, when delivered I found 3 seater sofa's leg as defective, immediately I call to the dealer and file my complain they said whenever their people will visit our area they will fix it. I called them many times and send them pics of sofa also that its getting bend from front side, I received the same response from them. Today I, e on 27/02/16, some person came from the dealer and looked into the matter, they said they cant fix it as its sofas manufacturing defect, they will file complain to Godrej OEM, and Godrej people will come and fix it.
Its been 4 months I bought it and by looking this type of customer support I decide to complain online, I am very old customer of Godrej product I does not had any problem earlier but this time it is. Please look into the matter and arrange for complete replacement of my sofa(3 seater only) 2 seater is fine.
Hope to receive a feedback and solution of my problem .

Loci interior, Lajpat Nagar, New Delhi is the dealer for execution of the stated job (Qutation date 14.08.2016).In nutshell, every second day I was asked to do some alterations in the walls of my kitchen.The dimensions taken were incorrect. The supervision staff was not talented and the technicians were always in a hurry . They skip many important steps in the installation process, i.e. carcaas board was not fixed with fastners, the granite shelf is inclined ( 0 slope not maintained), Gaps in cabinet after closing cabinet doors, Drawers not moving smoothly, So many holes in the cabinets (Not covered with rubber blank). Above all, after execution of work, neither the dealer nor the company representative asked for customers feedback.I never thought of such a poor and pathetic customer support from a company of repute.The phos attached tells the whole story. I want someone from the company, not the dealer to visit my place and see what there dealers are delivering.

Hello,
I am from Nashik, bought one slide n store compact wardrobe from your authorized dealer usha trading.
Unfortunately the assembly technician from you, is not done the assembly job properly. Sliding doors are very loose and gap observed after locking.
I am not sure whether product is genuine or its a inexperienced assembly technician.
Also doors are with big scratch.
After complaining to your dealer, they are not committing anything to set it right.
Their voice is, "we informed company, to replace the door, when it will come, we will let you know".
I made a service request through your portal with SR call no.P[protected] on 143th Feb. But it got a sms it completed without visiting my address.
Height of after sales service...

As I have not hesitate to invest in a quality product, but got a lower quality product and b grade service.

I request you to look into the matter and resolve this at earliest.

Thanking you.

I have ordered four door wardrobe & product delivered here is different.. After 2 days product got delivered.. 3rd day technician turned up saying sir product gt delivered is different pls speak to ur showroom. Wen speaking to showroom they admit, it gt wrongly delivered.. We ll deliver correct product on Monday. After knowing mistake they are not willing to change immediately.. Very worst customer service from godrej..

We have ordered two pulse high back chairs and three ch7 chairs on dec 14, 2016 from maniraam marketing, godrej dealer. Entire payment was received as advance, promising 15 days delivery.
The chairs have not been delivered even after 57 days. When i visited the store yesterday, they promised delivery today morning, which they failed again.

We are very very dissatisfied with our experience with the godrej dealer. Such a terrible and ugly state of business affairs.

I had purchased a broadway sofa in oct relying on the brand name of godrej but unfortunately it has been a worst experience and I would not recommend any one to buy products from these cheats. They delivered a wrong part first and then requested for repacement. From then, They have delivered the same wrong part again and again for three times and still the sofa is lying incomplete in my house. I want the company to take back their product and refund the money.

We bought the table with 6 chairs from the Ernakulam, Kochi showroom about 5 years back.
At each corner, underside the frames are bolted to the leg through a typically shaped cast metal bloc. Two numbers have already broken by self. No load is applied on that, since it is a glass table.
It seems a natural failure. The cast metal piece is tightened with the leg using long bolts and a bending effect is there and the cast piece is not withstanding that and cracked .
I checked with your franchisee shops they are not able to help us. If needed I will send pictures.
Pls reply
regards

Alex Eapen
[protected]

We purchased 8 Chairs in Feb 2015 and now another 10 chairs in July 2016 .
Many of these started sinking down on their own from the position set by the users.
The dealer was informed who agreed to replace the piston at our cost for those not under guarantee and others free .Still to be done by them [ASHWIN ENTERPRISES-GURGAON] . We are chasing them and hope they will do .

Our main concern is that in the quality of GODREJ, well known, such thing should not have happened ??
Regards
S.P.Singh
[protected]
Uniflock INternational (P) Ltd
Gurgaon

I have bought a complete bedroom set from godrej interio teghoria branch kolkata. Soon after the product was installed, within a week the front lock of the wardrobe got broken. Since then we are chasing with the sales executive who is passing the buck to the installer and vice versa.
Amazed to see such careless attitude from such a reputed company.

Sir from last six month my kitchen work is going really disappointed with the way of working n serviservice.no concern towards customers. Still work not completed. Damaged product was given to us at tym it was installed we complained several tym still not exchanged.nw they r saying person from godrej will cm n will exchange.worst finishing.every month they say it has been ordered.. warranty will be over in next six month.what type of service is this.we trusted it company by must say it employees r ruining ur name by giving this service.hw can I trust.nw they r saying person from godrej will cm n will see to it.pls send one from ur side I will show them them type of work n things they r doing on ur name.being a customer I m very much hurt by this after spending lakh on this.i want to talk to Mumbai head office.nw no more in u.p.pls mail me number if I all care fr ur. coustomers.

We purchased Godrej 4 door wardrobe
Link to the product -

https://www.godrejinterio.com/GodrejInterio/products.aspx?id=29&menuid=310&catid...⇄

The first time we received they had a faulty part the replacement of which took more than a month and now that we received it it was also faulty. When asked for refund it is not possible. Now I am stuck with all my belonging scattered....

This is to bring to your notice that i have book a 3 door slimline locker pacific blue and mirror on 15/01/17 at andheri west store I was promised by my pandey the salesmen that it will be delivered on 26th jan 2017 or before 28th jan 2017.
I had to vacant the house where i use to stay beore 28th jan 2017. Now I have already shifted and still i have not received the products I visited on 31st jan 2017 at the store for enquiry and i was told it will be done before 2nd feb not received.
when i called up the store now they say it will be delivered on 4th feb 2017 and when I asked then for confirmation and assurance the employee arrogantly answered no assurance. IF I WANT TO GO TO CONSUMER COURT AND COMPLAINT THEY DONT CARE.
This type of costumer service representative is appointed by GODREJ shame on you guys.

Its been 3 months i bought godrej furniture. The order is not been executed completely. First i recieved wrong parts, then after following up N number of times they sent wrong part again.Moreover they have damaged the dressing table for which i recieved body replacement but still waiting for the tecnician to come and fix.A very pathetic service by godrej. I will not recommend anyone to buy even a floor mat from godrej. At last am very disappointed with godrej. My replacement box is still lying in my hall.

This has reference to my Modular Kitchen order booked on 15.10.2016 at the company’s authorized dealer M/s Dream Enterprises, 9 Mangalpuri, Ismailganj, Faizabad Road, Lucknow (photocopy enclosed). Even after 3.5 months from the time of booking the order has not yet executed completely. What is really shocking that neither the dealer nor the company of such a repute is least concerned about the completion of the order. This really puts a question mark on the monitoring system of the company, for which I had always a feeling that Godrej is one of the top companies of the country as far as the customer satisfaction is concerned based on my previous experience for other home appliances which I am already using.

In spite of so many phone calls and personally visiting at the dealer outlet the company representative Mr. Govind Singh did not turn up even once neither during the execution of the work nor after the so called incomplete work i.e. on 22.01.2017. Due to lack of proper guidance and instructions, as per the requirements of the company, the plumbering work was dismantled and again fixed as per the company’s requirement. What I feel that this complete mess-up is due to Mr. Govind Singh who actually is not taking interest in the work of the company and is more interested in the allied works of the modular kitchen granite such as slab fitting, electrical and plumbering work etc. at different sites at a time leading to non-completion of the projects within a stipulated time frame and to the customer satisfaction.

Since the company takes the full payment before the start of the work, the customer is helpless and has no choice except to make phone calls and request the dealer or the company representative for the timely execution of the work. In this regard I have a suggestion and it is up to the company to take it or not that full payment should not be taken at the time of booking and some amount from the dealer’s margin should be paid by the customer after the completion of the work to their satisfaction.

Moreover on enquiring it was revealed that company representative Mr. Govind Singh is posted at the present place for the last 8 to 10 years. It seems that during this period Mr. Singh has formed his own set of people and along with them he is more interested in executing the allied works of the modular kitchen rather than paying attention to the actual work of the company.

Now again coming to the point, one damaged door is yet to be changed and two shelves are yet to be installed in the modular kitchen so as to complete the 3.5 months old order. Kindly note that since the start of the installation work on 09.01.2017 till date i.e. 30.01.2017 Mr Govind Singh has not visited the site to check whether the work has been executed as per company standard or not and has not even taken the work completion report from me.

Looking forward for an early solution of the above and hope that the incomplete work will be completed within a reasonable time frame.

I purchased Godrej products mattress for their quality and assumed good after sales service. This carries guaranty of 10 years.keeping this in mind, we bought one Godrej mattresses on July 2016 from nala road, Patna. after one month black spot started in one place in mattress and spreaded across mattress. hence we registered our first complaint vide number X[protected] dtd. 12.11.2016. Your technician visited us kindly and assured a replacement within 3 days . Thereafter calls continued and one fine day on 07.03.2016, I received an email that the call is complete, without any change of mattress and they wil not change...I paid RS 20, 000 to buy this mattress and now this is waste for me.

I refurbished my house in 2013 and for modular kitchen I went for an Indian Brand Godrej, even though it was expensive . I believed the sales pitch that they had a support system . Since a Kitchen is a long term use item, I went for it, spending almost twice of a local brand. However the rude awakening came when I needed service. The dealer from whom I bought refused saying, it is not his responsibility . The Sales person suggested I buy a whole unit, but never replied, on the issue of support even if I bought a new unit.
This incident occurred in July 2016. I finally managed to get an email id of the company and mailed them in October 2016.They responded and sent me a quote in November asking for advance payment.
When queried about the availability, there was no reply.
Wary of the past experience I told them I will pay whatever the charges after the work is done
After several exchange of mails, a person did turn up on 18 January 2017 ( after 4 months) to inform us the the parts ordered from Mumbai are wrong & he will get back with the correct ones, Promptly on the same day I received an SMS informing me of successful closure of my complaint.
Taken aback at this I contacted the call centre, who informed that as per their records the required parts have been changed. I have written a email once again to the company, and received a same ambiguous reply, as they have ordered the parts.

Can Anyone guide me about the legal process of the consumer court as I have communicated enough with the company with no outcome

Godrej Interio — Godrej Mattresses-- Defective
We purchase Godrej products for thier quality and good after sales service. This carries guaranty of 10 years.keeping this in mind, we bought one Godrej mattresses on July 2016 from nala road, Patna. after one month black spot started in one place in mattress and spreaded across mattress. hence we registered our first complaint vide number X[protected] dtd. 12.11.2016. Your technician visited us kindly and assured a replacement within 3 days . Thereafter calls continued and one fine day on 07.03.2015, I received an email that the call is complete, without any change of mattress and they wil not change my mattress. Getting furious because of this attitude, I again...
NO RESPONSE FROM GODREJ. I AM LOOKING OPTION TO FILE A CASE AGAINST GODREJ.

Thanks
Binod Kumar

Dear Godrej Interio Officer,

Myself Rajendra Jayasheel, resident of bangalore, Recently 2 weeks back visited below addressed Godrej aided dealer (Did not know that, which is just dealer) and asked about prices sofa and queen size bed. I had asked about current discount offers and upcoming offers from Godrej. The dealer rudely told me that there will not be any more discounts from Godrej now onwards, rather there will be hike in the price 5-10%. And enforced me to book immediate. I had booked worth of 78000, sofas + queen bed + center table by paying advance of 11000. and dealer mentioned that rest of the amount should be paid through cash, credit cards not accepted.

Right after the week time frame Godrej come with 15% discount offer. And I start inquired about that dealer, understood that it's not godrej core shop rather dealer shop which probably takes deals from Godrej and sells it for more profit.

I need help from Godrej that, I would need to cancel the given oredr or would like to avail for standard godrej quoted price with 15% discount.

Could you please reach out the below mentioned dealer and help me to resolve the same. Please reach me out on my mobile [protected] for further information.

Thanks in advance

Address:
1st Cross, M. R. C. R, Opposite Veeresh Cinemas, 5/1, Magadi Main Rd, Vijaya Nagar, Bengaluru, Karnataka 560040

I purchased a godrej interio mattress size 6"-6.3" 4-6 months back from a local dealer "UP Handloom, Sector-18, Noida Contact No.[protected]

The Mattress now losing its shape and not fitted on the bed and also create problem of discomfort and back ache. we approached the dealer and Godrej Sale support person- (contact[protected] for last 4 month and both are not resolve the problem or replacement the mattress. Please Help..

Regards
Ashish kumar
Sec-49, Noida
Contact-[protected]

Dear sir/madam,

A helix coffee table (Sales order no 986262 dated 27/6/2016) was purchased from bhagirath interiors godrej interio (Invoice no 2001) on 6 th july 2016. The table was received with manufacturing defects of welding and scratches on the glass top. The same was replaced on complaint.

Thereafter another complaint was made for shaky legs and the technician visited on 2 nd october 2016. The nut bolt of the table were fastened well.

Yet another complaint was registered on 29 th november 2016 for the leg which came off the table and separated the glass top. This was the third complaint made ever since the table has been received. All the complaints have a remark mentioned on the physical copy.

Its saddening to say that godrej used to manufacture the products themselves but ever since it has been manufactured abroad there isn't thorough quality check. Also there is a vast difference in the quality procured.

I have used godrej cairo model earlier and was very happy with it but back then it was being manufactured in india itself. It had a floral itched design on the glass top which made it stand out and our decision not to buy cairo but to go for helix was the elegant design only.

I would be happy if this helix coffee table is replaced with cairo coffee table once in for all to avoid future problems with its use.

Looking for a resolution at the earliest. The complaint is still unresolved since 29 th november 2016.

Ps : complaint no b[protected] generated on 1 st october 2016 and
Complaint no b[protected] generated on 1 st december 2016

(Mail sent to [protected]@godrej.com on 15/12/2016)

Follow up mail sent on 6/1/2017

Still no resolution and extremely poor sales as well as services.