| Address: Pune, Maharashtra, 411057 |
| Website: www.godrejinterio.com |
I bought a Slider Almirahs worth 33, 900/- from Interio store at Wakad Pune.(Dealer-Indicon Sales Link P Ltd, at Wakad, Pune) Order# 1460/AW/WR/F1; DATED 29 NOV 2015; BUYER WIPRO LTD (PINAKI GHOSH)
I received faulty parts after 5 weeks of waiting for the product, when the replacement arrived after further 2 weeks, it was of a different color. Thankfully within 2 days, the relevant parts arrived, however when the almirah was fitted, the door had a few scratches, next day the service guys arrived and did a spray paint on the door. I thought after 4 hours the patches will blend with the door color, but it never did. The path paint stands out like a sore patch on the almirahs. This is really poor service and is a deficiency in service on behalf of Godrej.I have all the evidences of conversations I had with Godrej on email and Facebook where they said that they will contact me to fix this, however nobody made any contacts at all. I want to take this case further now and file a legal case against them in consumer forum.
We regret the inconvenience caused to you. We have forwarded your details to the concerned team. We assure you that we will address your issue at the earliest.
Regards,
Godrej Appliances Team.