Godrej Interio Complaints & Reviews

We purchased a sofa cum bed for my son from the Malad, Mumbai showroom which is giving us trouble ever since the purchase.We made a complaint to the particular branch two months back that the bed is broken and not closing causing a lot of inconvenience to us and after repeated calls the service man visited us.He seemed totally confused seeing the product and it was evident he was seeing the product for the first time.He had no knowledge about the product and only clicked a few snaps to send it to his manager and promised to be back with a quotation.Its been two months and neither the technician or the customer service has contacted me regarding the same.I HAVE PAID 65, 000 INR for the product and not some loose change that i deserve this kind of attitude from the COMPANY.The sofa cum bed is lying like a junk and I HAVE LOT ALL TRUST ON GODREJ INTERIO!

I booked two Kareena High back chairs and one Acura coffee tables in January 26 this year in Steel craft, Godrej showroom this year. The products are not yet delivered. At the same time I booked 3-1-1 Rhine Recliner and sealed open and damaged product were delivered. A defective Coir Mattress is delivered and even it was replaced by a defective one again! 6 radiance chairs were delivered and packet did not have Godrej original seal. Three of them were found defective. Over last two months Ranchi warehouse, and steel craft people are harassing me and not replacing goods. If they cannot replace, I asked them to take back item and refund me fully. They are also not doing that.

respected sir/madam i am tarun malhotra from delhi tri nagar delhi -110035, i purchase a split AC from sargam electronics last year and i have remain 3 free services by company my ac is not working properly and i hv already registered a complaint 2 times and no responce by service center even i call direct on service center near by me they dont rply about my çomplaint status n not a singel call by exicutive my two complaint number is D[protected] dated 11/05/2015 and second is D[protected] dated on 17/05/2015 plsss tk action against sphire service center

I purchased sofa Milan 2 and 3 str. on 15.05.2014 from Handa & Chopra Chandigarh vide invoice no.22277. My 3Str sofa have some defect and I lodged a complaint in this regard in last week through call center. A person from service center visited our residence and after inspection they informed me on phone that this is mishandling case and sofa is cut by sharp edge object and company will not repair it and you have to make a payment of Rs.2800.00 for repair of your sofa. Sir, In this regard i would like to inform you that sofa is not mishandled i have never shifted this sofa to any other place, there is no small children at our home who had mishandled or why we will cut our own sofa.I am surprised to not that how a person from service center has decided that this is a miss handling case. I am attaching here with the photographs of the sofa for your perusal and you can see from the photographs that sofa is torn from the joint between cushion and back seat where the joint is stitched and this is a case of some manufacturing defect. I request you to arrange to repair the sofa without any charges as this is within warranty period. Please do the needful immediately as warranty period of one will expire on 14.05.2015 yours faithfully PAWAN KUMAR HOUSE NO.5151 SECTOR 38 WEST CHANDIGARH PHONE NO.[protected], [protected]

I have purhased a godrej Bed, Model: TERA BED few month ago from Patna but i want commissioning/installation at katihar, bihar in place of patna.i just want to know from the company whether i can take the installation/commissioning service at katihar free or not. if yes then arrange for installation at katihar. My mobile no. is [protected].

I have Placed my order for Interio Kitchen with Godrej Showroom at Sreeram Sales Corporation, Silchar, Assam, vide Order No. 425 dated[protected] and paid Rs 50, 000.00 amount of the order as advance with SBI cheque no: 242562 dated[protected]. Product was delivered to me on[protected] with challan No 439 dated[protected]. The unexperienced technician(s) visited my resident after 15 days with repeated request over phone. They started assembling the units and after having half way in the assembling the units they discovered and expressed to me that one Part (front side of Kitchen Unit) is wrongly supplied with 600mm width instead of 500mm. The left my resident with partly assembled units / Unpacked components laying all around and informed me that somebody from Interio will contact me on the next day and resolve the issue. They will come and assemble the unit only after the replacement part is received by me. After repeated contact with the Showroom, they did not show that much interest on the issue and casually ensure me that though it may take some time, the issue will be resolved automatically and expressed that it is more or less a common phenomena with Interio product delivery system. Contacting the Helpline[protected], one fellow informed me that as the product is not entered the warranty yet, it is not in there scope to deal with the problem and I have to contact the Showroom. On my request they placed a call logged for me vide no. K[protected] resulting nothing but only one SMS to my mobile with the call information. I have tried the helpdesk no.[protected] and they informed me that “it may take a long time to resolve the issue”. After someday some technician came and fit some units. But they are totally inexperience. I have to instruct them how to fit all the items. Till today my kitchen is incomplete. I am now, a lot frustrated and disgusted with the level of service from such a reputed brand like Godrej and feel that your service team is operated open ended, non-customer centric approach and suffering from leadership crisis. Even a little “googling” on the internet will show repetition of my experience with many of your customers. I, therefore request you to be a more close ended with the customers, let them informed about the service activity, take as less as possible time to resolve issues. Don’t let your customers feel ignored, after that have paid the full amount to you. There is a big bug in your service system. Try to identify and resolve it. My frustration let me write those many words above. I expect, a quick explanation for my experience and resolution of the same. Biplab Chaudhuri [protected] Silchar, Assam

I bought Kreation Almirah with OHU from Nagar road showroom Pune. Even after 2 months and 5 visits things are not in place -I regret going with Godrej, more so because I do not have a channel to register my grudge -it again goes to same people! Any way last try .. here is the eventful journey: Booked in Feb, ~21st Material Arrived on ~13th Apr Guys come to assemble it --they decline to add the OHU, saying height is less I measured height and insisted that they try once again Same guys came and did the OHU installation easily .. yes easily in second attempt!! OHU Door and Cabinets Mismatched Order placed for replacement Replacement came but again incomplete and one door again missing Mirror in dresser with scratch -bu no one is listening. No surveyor came !! Still waiting for the order to be complete -Missing Door, Missing Locker, Not sure when these will be delivered .. forget when it will be installed!! Really, I cannot believe I am dealing with Godrej.. it has ben nightmare. The behavior of service persons was anything but polite. Not to say that its going to be my last "Adventure" with godrej .. but I am more surprised that non one cares here. Get immediate callback from other companies like Relaince, etc.. but its pathetic!!.

Product- Fiona I had requested the godrej service staff for de installation my fiona bed and re install it at cuttack from bhubaneswar. deinstallation was done on time but reinstallation was done at cuttack . but the re installation was not done properly. i requested the staff to come and do the needful at the earliest but near about 20 days have passed and more than 20 call have been made to get things done but yet to be done, whereas i had already paid the service charge of Rs.600.Later it also came to my notice that some spare parts were also damaged due to mishandling by the service staffs. Now if we are going to face such difficulties by opting for godrej products, then i will never go for any other products, nor will i recommend anyone to go for the same.I will also be taking the matter to higher authorities to get the matter resolved as i am harassed a lot. Therefore i request to take up things very seriously and do the needful at the earliest.

Sir, In reference with the mail dated 12 Apr 15, after tremendous reminders, no progress in work has been seen.It is kindly requested that please look into the matter and if it is not taken care of in 2-3 days, I am going to lodge a complaint against Godrej interio. Regards Angad Kumar Singh

I got a Godrej 5 door kreation wardrobe 3 months back.one of the doors was dented so requested replacement for the same..the replacement was received within a month after following up on my side.now the dented door is lying with me for the past 2 months..I have called them more than 12 times spoken to mr.dheeraj, mr .patil and mr .dhumaal.everytime I am given false promises about the door pick up..this is the worst kind of customer service from any company .not even a single time I have received a call from their side ..words are short to express the disgust about the service provided by Godrej.customers beware!,

Bought a office table on 10.2.2015 for Rs. 11013/- in Godrej interio showroom at karkhana, hyderabad. They promised to deliver in 2 working days, but after repeatedly calling them on [protected], they delivered the table on 26.02.2015. They promised to install the same in 2 days time. Till date it has not been installed.

Sir/Madam, I'mTanuja Sultana residing in West Bengal..I've bought a dining table on 03/11/2007 from Brabourne Road Road, Kol-01 branch of Godrej Life Space store..Now the adhesive of the joining part of the glass top of the dining table has removed.So the top glass is detached from its lower portion since a month before.Inspite of repeatative complaint since 28/03/15 nobody attend our place till date .I've a little child of 2 years who can be at danger at any moment for this displaced glass top.My registered mob no is [protected].. I request to your goodself to do the needful at earliest...

KIND ATTN.: MANAGEMENT, GODREJ INTERIO MY NAME IS DIBAKAR KUNTI AND AM ONE OF YOUR UNFORTUNATE CUSTOMERS, I HAVE BOOKED GODREJ MODULAR KITCHEN ON 24TH DEC. 2014 VIA YOUR GODREJ INTERIO SHOWROOM AT RASHBEHARI AVENUE, KOLKATA BY MR. RAJA BHATTACHARYA OF R.S. SYSTEMS, 152, S.P. MUKHERJEE ROAD, 1ST FLOOR, KOLKATA-700026, MOB NO. : +91 [protected] (TAKING ORDERS FOR MODULAR KITCHEN CABINETS ON BEHALF OF GODREJ) I PLACED A LARGE ORDER AS FOLLOWS: 1) THRU RS SYSTEMS OF MR. RAJA BHATTACHARYA (INTRODUCED AND SENT BY MR. SANJEEV): FULL MODULAR KITCHEN (L-SHAPED) AND 2 ROWS OF ALUMINIUM/GLASS WALL UNITS. THE TOTAL ORDER WAS OF APPROX 1.7 LACS.AS PER INVOICE THEY WERE SUPPOSED TO COMPLETE THE WORK WITHIN 2 MONTHS AT MOST. THIS IS APRIL 2015, THE WORK IS STILL PENDING. THEY HAVE ALREADY TAKEN THE FULL AMOUNT IN ADVANCE. EVEN AFTER REPEATED REQUESTS, REMINDERS, MAILS, THE DEALER IS LEAST BOTHERED TO COMPLETE THE WORK. ALL THE PARTS WERE NOT DELIVERED AT A TIME. SOME ARE STILL PENDING. FITTERS WERE NOT SENT IN TIME EVEN AFTER WE WERE INFORMED. WE HAVE CALLED THE PROPRIETOR, MR. RAJA BHATTACHARYA MANY A TIMES JUST TO GET A FALSE ASSURANCE, AND NOW HE DOES NOT EVEN RECEIVE THE CALLS. EVERYONE IS VERY SWEET WHEN THEY HAVE ORDERED, BUT NOW THEY ARE EXPERT LIARS. GODREJ WILL SINK IF THESE PEOPLE REMAIN INCHARGE. MUMBAI OFFICE NEEDS TO TAKE OVER KICK SOME OTHERWISE THESE BONGS WILL KILL THE COMPANY. MY ADDRESS IS: DIBAKAR KUNTI, VILL. & P.O. - GOURANGACHAK, P.S. - UDAYNARAYANPUR, HOWRAH-711410 MOBILE NO. : +91 [protected], [protected]

Hi, I am Vishwas Gurung from Hyderabad and had given my new home interior work to VGREEN (Godrej) on 31st December 2014 and as per mutual agreement, Godrej promised to finish the work in 45 days. But, even after 3 months, the interior work is not finished. Also, the quality of work done is not as per Godrej standard, the finishing is not good at all. I am not satisfied at all with Godrej Interior work. I request a Godrej representative to come and inspect the work done. Can you please help me on this ? Regards

I have purchased 2 number of Godrej creation wardrobes from your outlet situated at LIC buildings, Visakhapatnam on[protected]. At the time of booking i was promised to deliver the product within 4 weeks. But the material reached me after 8 weeks. While fixing the wardrobes it was noticed that one panel was damaged and could not be fixed. Again a mail was lodged from the stores dept for supply of the same. As a was told it may take another 2 weeks time. A company of such a reputation it is not good on your part to deliver a damaged panel which in turn delayed my shifting to new premises after 3 months. It is very much deplorable, and i was forced to think twice to book again. I would now request your good-self to deliver the panel on a high priority basis and relieve me from the agony i am facing. The response from the management of the retail outlet is not impressive as they are not heading to my request and even not updating me the delivery status.

I bought two Godrej slimline cupboards from Mumbai. The representative at the Borivali Mumbai showroom Mr. Jeetendra hardly had any knowledge about the products and seem to have a lot of problem giving complete detailsof the products and their delivery. He even made us customers carry the products. Highly unsatisfied with the service delivered by the showroom. However, the installation guy was good and so are the products supplied.

Sir, I Smt A.V.N.V.Vijaya .Lakshmi from visakhapatnam booked 2 (two) number of Godrej Creation wardrobes for a cost of Rs. 86000/- at LIC Building premises at Visakhapatnam and at the time of booking the retailer promised me to deliver the goods within a months time. But the date of booking is 31st Jan-2015 and the delivery date is March-25th. Further at the time of fixing it was noticed that a panel was faulty welding joint and the same could not be fixed. Subsequently i requested to supply another piece but it was not done by the retailer causing me annoyed as i had planned to vacate the old house and shift to new one by31st March-2015. As a result, I have to pay another months rent and delay in my future plans. Kindly do the needful, A fast action may be initiated in this regard. With regards, A.V.N.V.Vijaya Lakshmi.

We have booked Office Chairs at Fort Store of Godrej Interio on 10 - Feb - 2015 after making 100% advance payment of Rs. 34, 106/- vide receipt No. 372211 It was mentioned in the receipt delivery will be done in 4 to 5 weeks time. As per this the delivery date should had been 18 - Mar - 2015 or Maximum 20 - Mar - 2015. We have been following up the store people since 16 - Mar - 2015 for update on delivery vide Phone & E-mail both, but till date we have not received the delivery of the Chairs. We are just being said another 4 - 5 days in the first follow up dated 18 - Mar - 2015 & in the Latest follow up on 01 - Apr - 2015, we have been said additional 3 Days. Still as on date we have not received the delivery nor any intimation of when the Chairs will be actually delievered. This is very bad & unexpected from a Company Like Godrej Interio, after taking 100% advance payments they do not deliver on their own Promise. We have enclosed the required documents towards proof of all our claims mentioned above. With regards, Samrat S. Gadodiya

Dear Sirs, I am an avid customer of your products and with the avidity lastly purchased a Karbon Queen Bed ((78"X60") for Rs. 65840.00 from Godrej Retail Showroom situated at 9, Brabourne Road, Kolkata - 700001 on 14.03.2015 bearing Order No. 338553 Delivery made after 7/8 days and installation personnel arrived after 3 days. After trying hard for consecutive two days they somehow installed the bed unsatisfactorily, but broke the Hydraulic parts of the bed, meant for pulling up and down of the under storage facility. In fact, the same is the special attraction of the bed. The personnel assured us to replace the same with a new one within 2/3 days, but even after the lapse of 7 days they did not turn up. I lodged a complaint with the concerned Showroom, who manifested lackadaisical approach and advised to make complaint with customer care for quick redressal of the same. I am flabbergasted to find that if a renowned company like Godrej fails to provide after sales service and that too installation of a costly bed then how and why Godrej displays furniture items for sales in its outlets. The material has been lying at my residence as unusable things. It ought to be the bounden duty of your sales and service personnel to keep the reputation of your company aloft by providing best possible service to the customer, but instead their apathetic approach besmirchs the very sanctity and reputation of Godrej. Under the above circumstances, out of chagrin I am making this complaint with high expectation that your expeditious initiative will, of course, set the matter right very soon and enable us to use the bed. Regards, Yours faithfully, Pradip Roy

we had purchased a storewel Godrej almirah with a slimline mirror from show room at 125 MG Road, Secunderbad on 24 January 2015 and the invoice was made on 28 Jan. The delivery was on 30 January. It was damaged and was shown to the pers who delivered it, three hrs after the scheduled time. They mentioned that an installation person would come, check and change the almirah. Numerous calls and there has been no response, even from vikroli customer care. On 28 Feb an almirah was brought as replacement but without a mirror. The same was not accepted. Another month has passed, phone bills increase but almirah still not replaced. Request take back the almirah, return my money with compensation. [protected]@yahoo.com