Godrej Interio Complaints & Reviews

i bought GWS8502 washing machine since july 2013, till now i have faced problem with machine for 7 times. still its the same every time they repair, but on next it remains the same. if godrej fail to give quality. then why the hell are you giving false commitments. K Mohan the dealer of electronic appliances only here to cheat and neat peoples money. that schoundler gave us the product without serial no. you çan check with the customer care center where complaints submitted. now since after repairing ample of time the machine has become worthless better provide us with the another model we are ready to pay the difference amount but request to be counted as on high priority and critical. do the neefull. it was for the time i took godrej but my experience was worst.

Dear sofa iam totally disappointed with godrej interio i bought a sofa from godrej in the year 2012 from godrej interio shop in prodatur, kadapa dist, andhrapradesh. now the problem is one of the four legs of sofs has been damaged, i complained it many times to the shop owner but no one is responding. i dont know when the service person will attend to my problem??????

Godrej - No Response for Complaint even after regular follow up. Dear Sir/ Madam, This is to bring your notice that I have purchased a Automatic Washing Machine (Made: Godrej, Model No. WM-600, ) from M/s. Ramesh Enterprises, Chandanagar, Hyderabad, in the year 2013 which had a warranty of 2 years. The Warranty period from 04.02.2013 to 04.02.2015. Now motor is not working, and noise problem I have been calling customer care number of Godrej ([protected]) since 12th May 2014 but till now I have neither received a satisfactory reply from Customer care. I am furnishing here below a list of complaint number lodged with Godrej customer care centre: Date Complaint no. 15.05.2014 Y[protected] I had a call to to Godrej customer service cell in 7 times from 12th may 2014 to 7th June 2014.They cannot take seriously and they cannot give proper response. Since now I am very frustrated with this non-supportive behavior of Godrej, I humbly request you to look into this matter and do the needful, as early as possible. I look forward to hear a favorable reply from you. Thanking you in advance for your support, Yours faithfully, A SRIKANTH D/o. C3-495 HUDA COLONY CHANDANAGAR, Hyderabad - 500050 Mobile: [protected]

Dear Sir / Madam
I want to draw the serious attention of your senior management towards the following facts:
1. That, I contacted Mittal Electronics, Ekta Nagar, Bareilly (UP) for purchasing a Window AC for my drawing room. He convinced me to go for the split as the window series is almost becoming out of the market and then I will be facing problems in service. Being convinced, I purchased a split AC 1.5 T with V-Guard Stabilizer from him on April 19, 2014 for Rs. 32000/= paid Through Cheque No. 51848 of SBI, Bareilly College, Bareilly. The same was installed by his technician at my residence 67/III, Shri Ganesh Puram, Bisalpur Road, Bareilly on cash
payment of Rs. 1500/= towards installation charges.

2. That, the AC was ordered after the site inspection (i.e. assessment of room size and ambiance etc.) by the
aforesaid technician and I left the choice of the model and specifications on Mr. Rachit, the owner of the Mittal Electronics, Ekta Nagar, Bareilly.

3. That, as the weather was quite pleasent at that time, the AC was not used till April 2014 and the use was started from May 1st, 2014 (approx.).

4. That, The cooling started deteriorating day by day and I informed the same to Mittal Electronics on May 11th, 2014 when there was almost no cooling. My complaint was logged with Call No. Z[protected] and I received an sms that I have to share the Secret Code with the technician on being completely satisfied with the service. Mr. Rizwan (the technician) visited my place on 12th May, 2014 and told me that Gas has been leaked due to
installation fault and assured me that the problem will be rectified soon. On 13th May, 2014, he refilled the gas and the AC started working. He asked me to comment on the Complaint Sheet with him that the problem is now rectified but I wrote that the review of the performance can please be taken after 15 days as I was of the opinion that If the leakage is persisting then the same condition will be repeated. I did'nt even shared the Secret Code received through sms.

5. That, I received an sms on 17th May stating therein that the Service Call is completed. I was quite surprised that how can the call be completed without sharing the Secret Code assigned to me. I shared this view with Mr. Rachit also at Mittal Electronics.

6. That, I was waiting for the review inspection by your technician due as per commitment after 15 days. Meanwhile the problem of low cooling again started and I complaint through Mittal Electronics on May
25th, 2014. I again received an sms stating therein that the Call No. is Z[protected] and the technician Mr. Parvez will visit my residence on 27th May, 2014.

7. That, It is quite embarrassing for a company like GODREJ that the technician visited my place at 8:15 PM without the required tools and anyhow inspected the outdoor unit in the mobile light. He assured me that Mr. Rizwan (another technician who visited on first complaint) will visit on May 28th with the requite tools and will see into it. However, he was of the view that the cooling is very low. I further received a call from Mr. Nagendra (Mobile No. [protected] probably your ASM at Bareilly) on 28th May that Mr. Rizwan will visit to review the case. I requested him that I would like to be present at the time of his visit so please send him after 6 PM.

8. That, since then I am calling daily a no. of times to Mr. Nagendra, Mr. Rizwan, and Mr. Rachit (Mittal Electronics) but they are not picking up my calls which clearly implies that I have been sold a defective piece by your dealer and all the concerned mentioned above are aware of the fact that is why they are not taking the matter seriously.

I do hereby request you to please take the matter seriously and replace the piece (if it is faulty one) at the earliest otherwise, I have to go for legal formalities. I would like to mention that I will not go for getting the same repaired at any cost as it is problematic since installation. I would like to mention that it is just a matter of Rs. 33500/= (including installation charges) for me and my problem will be solved by purchasing some new AC of any reputed company but such dissatisfied customers will be harmful for the market image of a company like GODREJ.

Thanking you.

Anuj Kumar

Hi, About 1.5 months back I had registered a complaint with Godrej regarding a technical fault in their fully automatic washing machine which I had purchased in 2013. The issue was that the inner drum used to hit the walls of the washing machine and makes loud noise while running. While registering the complaint I had clearly mentioned all issue. For the first 2 Week every saturday a senoir technician would come and say I have completely understood the problem and we will fix it the coming monday, I follow up on monday and they say today can not be done as the part is not available. Now it has been more than 3 weeks and they hav not reverted back . The service center people say that we will not be able to do the service because the company has not sent us the part yet and when I call the customer care number they say we have no Idea about your problem, we are raising a new ticket at our end and you will soon get a call from or engineers. And the cycle keeps on going. I have already asked them to provide me a new washing machine as this problem may not be fixed. On june 6 this isuue will be pending for about 2 months with godrej. Customer details: Name : Bharati Sridhar Address: B-1301 Rail Vihar sec 57 gurgaon Ph no: [protected] Washing machine: godrej washing machine wt eon 650 pf Fully automatic Issue: Inner drum hitting the walls of washing machine while working . Resolution : Change suspenstion assembly ( suspension RING etc) Complaint no : F[protected] Please help me Warm Regards Vilas Iyer.

I have bought the godrej 3 door installation mental metal wardobe from godrej interio vashi with upper storage compartment.Warehouse neither delivered wardobe unit 5 days back but storage unit is still not delivered.Also following godrej interio customer care to provide the engineer to install the wardobe unit but no one attended the service to install the wardobe unit. Following up daily with and same commitment today engineer will visit and will finish the installation but no one us visiting neither providing exact date. If godrej dont have engineers to provide the service why they are not providing factual and correct details at the time if buying the product. Wardobe is lying packed in cartoon since 5 days and no one visited for Installation.why installation and delivery cannot be attended same time at the time of delivery. Wardobe packed in Cartoons is occupying space in house and idle.

Dear sir, Our fridge compressor is not working ..within 1 year...we buyed from Nandhilath shop, edapal, malappuram, kerala They ask 1200 rs to full fill and we have given that...again also compressor not works...in guarantee paper 5 year guarantee is given for compressor...and 1 year for parts...kindly give a solution as these much money is not affordable, when it's come under guaranty Kp sivaraman [protected] Thrithala Pallakad

I have been following up since last one week for small after sales service of 10 Minutes from ''Empire Estate, Old Mumbai Pune Hwy, Empire Estate Phase-II, Chinchwad, Pimpri Chinchwad, Maharashtra[protected]'' However he keeps promising every day and does not turn up. I have to take leave and manage all other things daily for this and he never turns up. I need a resolution today itself else I will file a complain with Consumer Court. thanks, Digvijay Kashyap [protected]

Date: 14.05.2014 To Police Commissioner / Officer-in-charge Mumbai Police And Police Commissioner / Officer-in-charge Thane Rural Police Copy to: PA to Mr. Adi Godrej, MD Godrej Interio PA to Mr. Ravi Gupta, Associate VP, Godrej Interio PA to Mr. Bedraj Tripathy, Senior General Manager, Godrej Interio Mr. D.N.Deshmukh, Associate Chief Manager (BE), Godrej Interio Mr. Sunil Kambli, Mumbai Region Head Customer Care, Godrej Interio Mr. Sunil Pol, Service Manager, Godrej Interio Mr. Pritesh, Sales Executive, Godrej Interio Subject: Complaint from a frustrated customer who is continuously cheated by apathetic Godrej Interio and their Dealer (Desire Furniture Virar) Dear Sir/ Madam, My first blunder: To my detriment, lured by advertisement and 'Godrej' brand name, I decided to purchase Godrej Interio Living Room Furniture that also from apathetic dealer Desire Furniture Virar. My second blunder: Over and above that, I invited unbearable pain by paying full amount. My third blunder: On firm (false) assurance and insistence of Dealer and Godrej Representative, I disposed my old living room furniture on 29.04.2014 in anticipation of sure (committed) delivery to make space for new furniture. After more than 40 frantic calls, furniture was finally delivered. After more than 25 calls over a period of 4 days and personal requests furniture was partly installed on 12.05.2014. I was anticipating relief finally. But no, now I learn that the panels of Zion wall units (costing INR 40, 000) delivered are wrong and unit cannot be installed for next month or two as it will involve manufacturing of these panels. House is messed up. Two upstands of wall unit are standing like dead man's coffin in living room. Wall unit parts and fixtures are scattered everywhere. Pleasure of buying new furniture has been evaporated. Image of Godrej has been shattered in mind. Fear is cropping that money is on its way to Vasai municipality drains. Godrej and Dealer got their full money. In spite of such frantic efforts at all levels, I did not receive a single call from Godrej. This is the state of one Post Graduate Degree Holder customer in megacity like Mumbai. God bless rural and illiterate customers. I request you to prevail upon Godrej Interio to get me complete wall unit as promoted by them in their advertisement. Besides this Godrej Interio should compensate me for all the hassles, pain and inconvenience. Thanking You Yours faithfully, Ravi Shukla Mobile No. [protected] Godrej Invoice No. 75I/21151800

Dear sir, This has reference to purchasing of Shoe Cabinet Model 203 M from Godrej show room CITI SALES, C-13, City Centre at Bokaro.The cushion cover (put on top) was missing. I was assured by shop that it will be delivered in 2-3 days. I sorry to say that it has been more than a month, I have not received the same. Every times i am told that it will be given in next two or three days. Please Do needful help. Amit Kumar [protected]

Dear Sir Since more than nine months my complaint of six seater dinning table, the top glass of which has been parted from its support due to poor quality adhesive has so far not been attended inspite of my various requests . Also my double bed 'Magna' . The lifting system of bed has stopped working due to poor material / wood . Kindly get it replaced at the earliest AK Dhir [protected]

We at General Mills India Private Limited has ordered office furniture for R & D staff. We have already done 100% payment to Harrison as per the norms. Godrej committed that they will deliver and install complete furniture by last week (30th April 2014). Though we have received part of the consignment, there is still few parts / connectors that have been short ordered and not been delivered till date. Due to this our whole project is been delayed and our office is in mess, installation is half done and left.This is totally unacceptable and very disappointing. We would like your senior person to visit our site for necessary action. Regards, Dipti Saudagar 203 - 205, B Wing, Bulding No.1, Kailash Vaibhav, Vikroli (W), Mumbai - 79

I have purchase a godraje Elmira from Hanumate Interprises on date[protected].
Due to transportation the adjustment of Elmira is dislocate.I have complain to hanumate enterprises Allahabad but till now they are not provide to service.
01. Locker is not lock properly.
02Some self adjustment of internal rack is dislocate.
03 two upper side repute is not available .
04 In bottam one legs which have attachment in rubber with a Screw is dislocate
Please call [protected]

Hi Manager, I have purchased a 2 Door 4SH Pacific Blue Wardrobe with Mirror on 20th April'14 It was delivered today on 26th April'14 1. Damaged Side panel 2. Mirror Missing The Fitting team has assembled it and have asked to register a complaint with service center for faster replacement of Side Panel Dealer name - Step In, Opposite Seawood Railway Station, Sector 42, Navi Mumbai 400706 Bill No. 206, total bill amount INR 18400/- Kindly reply on when can I get replacement of Damaged Panel Anikesh

I have some feedback / complaint on Godrej Interio. I ordered for Wardrobe H - text Russet model from "Design Elegance" dealer in Prabhadevi, Mumbai. I got the delivery today after 2 weeks of order. I was shocked to see the quality. I must say it did not look like it was a Godrej product. There are multiple defects and very poor quality. More importantly I am appalled at the rude response I have received from the dealer and the service center staff. I do not want to deal with Godrej or their sales network or their service center at all. I just want the product to be either taken away. I will not accept any repair for the product that has been delivered to my house. Thanks - A harassed customer in Mumbai

Complaint Id No 572047 - Payment has been made on[protected] for purchase of computer Table - Target 104 for the official use of The Commissioner Of Prohibition & Excise, A. P.Hyderabad. The table material was delivered on[protected] vide Invoice No 82I / 10028733 but the hardware kit was not received and the Table was not installed. After several calls to the Godrej executives and visits to the Godrej Interio, Abids Showroom no action was taken so far.Request to take immediate action

I ordered for one three seater and two two seater sofa. Three seater sofa is delivered on time whereas two seater sofa is delivered after five months. whereas i found that three seater sofa is defective. i called him 100 of times but distributor is not taking any response. i never thought that the company like Goodrej will do such kiind of IDOTIC thing. Buying from local company is better then buying in goodrej.

I had ordered for four CH-7 Chairs form Godrej Interio on 25th March 2014 and was advised will be contacted once ready, to my disappointment I had to case if the order was ready, the sales agent didn't bother to even inform. In addition to my discomfort when the chairs were delivered on 11th April they were not the ones we had ordered for and when I called the sales agent there was no one to take ownership and was told a technician would be sent and in a day or two. Finally the so called technician came and said I he will need to check if the they have the order in the store or will need to send the order again andsince then I am waiting for the chairs.I had even called customer service were I a "reference number" but no solution. It seems I have done a blunder in trusting the name and Godrej has no sense of responsibility towards its customer

To
Service Manager,
Godrej & Boyce Mfg. Co. Ltd.,
Godrej Interio Division,
Vikhroli,
Mumbai - 400079

Subject: New Filing Cabinet Lock Replacement

Dear Shri. Anshul ([protected]),

We have been asked by Shri. Vinay Bhushan ([protected]), Showroom Manager, Godrej Interio, Kirti Nagar, New Delhi to speak to you, to organise a speedy redressal to our complaint.

We purchased a filing cabinet (Item Id. STVLT42P043, Item Description 4DR VLFC 3FT BEIG C/W TEAKTOP) from your showroom (Outlet Code. A3SR8D) on 13/4/14. (Receipt No. 11555)

Oddly enough, (displaying the incompetence of the sales and despatch staff present) it was delivered to us without the key-set.

After speaking to Shri Vinay Bhushan over the phone, and re-confirming with the delivery staff, the keys could not be located.

At that instance, we were reassured by Sh. Vinay, of the exceptional service management team that would redress the issue pronto (by Monday evening) by: 1. Either looking for the key 2. If the key was not located, to immediately replace the lock.

Since we have experienced non-action, and no response from the service front, we are despatching this complaint in writing. We hope this product will be fixed/replaced immediately without any further procrastinations or time-delays, failing which we will be taking the matter to senior management, consumer redressal forums, and new media.
Awaiting your timely revert,
SRLuthra

Sir,

Re: Supply of Defective SLM 3 Door Body & 2 Drawer Metsi Almirah
Cash Receipt no. 94505 dt. 21/02/2014 for Rs. 23, 870/-
Tax Invoice cum challan no. 811/24068874 dt. 22/02/2014.
[protected][protected][protected][protected][protected]

I bought a SLM 3 door body & 2 Drawer Metsi item code STLB32075 & SLM3DR(1LH + 2RH) RUSSET item code STSLD112 in the name of my son Sushant Khandelwal R/O 34/16, 1st floor, East Patel Nagar, New Delhi-110008 for the purpose of gifting to him on occasion of his marriage on 26th Feb-2014. I am a senior citizen and buying this item has put me in great trouble and harassment by your company and its representatives. I put forth some facts as under:

1. The 3 door of the slim line almirah was supplied on 23/02/2014., with defective doors. All the three doors were having lots of dents and moreover the drawers to be assembled were also dented. On 25/02/2014 the technician Mr. Devender came to assemble the almirah, while it was assembled we found dents on the door and the drawers. Seeing all that I was shocked that I have been supplied 2nd quality of the material at the price of 1st grade material. I asked the technician about the quality of material, then he phoned the concerned persons and told us that it will be replaced within 10-15 days. There was a marriage in the family on 26/02/2014 of my son Sushant Khandelwal and for his requirement I bought the almirah.
2. Perusing the concern staff i.e. Mr. Anshul & Mr. Prateek again & again 3 doors were received by us on 12/03/2014 for replacement.
3. On 15/03/2014 or 16/03/2014 Mr. Devender, the technician came to assemble the new doors. As the new doors were fitted, we found that L.H. side door was of color different from the rest two doors. And also the lock of third door was not working. Old three doors were kept there & not been taken away from our place. Since then they are lying at our place creating a lot of problem to us, while we were told that the same will be removed from our place within 1 or 2 days. And from now on we are not responsible for those old doors.
4. My newlywed son and daughter in law were away on their honeymoon and came back on 18/03/2014. And they found that Rs. 28000/- were missing from their drawer of the same almirah while it was not touched by anyone except Mr. Devender the technician who came to assemble the 3 dented doors as the keys were handed over to him for replacing the doors. I told Mr. Prateek 3-4 times that Devender has stolen the money but no responsible reply was there from his side.
5. On 29/03/2014 or 30/03/2014 one door was supplied to us as we were not there at home we asked the person to wait for 5-10 minutes, but he was not ready to wait. While he brought the package without informing us on phone and we asked him to take back the 3 old doors but he refused to take them.
6. Now all the four doors 3 old and one new one are lying at our place, which are not easily possible to handle, we are unable to get that portion cleaned where the doors are lying. No drawer faciea were supplied to us till date for replacement.
7. We are tried to pursue Mr. Prateek everyday 3-4 times but no satisfactory reply is there from his side. On 2nd of April-14 Mr. Prateek promised us that he will manage to get the drawer faciea and the door change by 5th of April but nothing was done from his side.
8. I am running pillar to post. While talking to Mr. Anshul, he says Mr. Prateek is taking care of your case so please speak to him. This week from 7th April onwards we are trying to contact Mr. Prateek but he has not picked up his phone and in return he messaged me that he is in a conference at Pune till 12th of April 14 and asked me to contact Mr. Anshul but no responsible reply we got from him.

Sir buying Godrej Almirah is buying such a harassment and trouble and tension which is not acceptable. Your company carries possibly big name in the market for quality & services. This is totally exposed in the above transaction.