Godrej Interio Complaints & Reviews

i recently purchased a micro wave owen on 27th april thru one of my company scheme and got the delivery on 27th april.



the horrifying story starts from here.



the person delivered said i am not the one who will install hence someone else will come in next 24 hours to install. (GOLI NO 1)



No one turned up for doing the installation and demo for next 72 hours. i myself opened the box and saw that the inside tray which is right on the top of the box packing is broken.



i tried speaking to call center and lot of other avenues where ever i can speak to and lodged a complain too with complain no 602398. (48 Hours was the TAT)



afte this same evening some one from local service center called up and asked for some info on the make and model of micro which i gave it to him. next three days he was out of sight. i again called him up and surprised me by saying "the part is not available and will take one week more to get it from mumbai." (GOLI AGAIN)



a simple tray is not there in any service center / godrej office/? what the .....



waited for one more week which ended yesterday but no one turned up. i got a plate from the market and got the Micro installed myself.



but what is the point of installing it when u dont know what are the features and functions.



am marking a copy of this mail to consumer forum as well.



the services have been so worst that in my entire lifetime i would not want to buy a godrej product and neither recommend to someone.



There are lot of other instances which happend but cant jot them down all on mail.

Ashok. Karera
[protected]

Please take immediate action inform me what action you are taking through my mobile no.

Just now i have heard again the compressor is damaged so every we have change the compressor already two compressor was replaced so after the guaranty period every year we have expand rs. 10000 for the new compressor. Beware of god at least if you are so dishonest he is watching about your replacing damaged parts with old parts. Who will be responsible of the medicine which is in our fridge after being off more than 48 hours already? Are you going to compensate for it?



Again the same type of problem found the refrigerator is not cooling i thin the compressor is not working which is under guaranty i sending this mail to my friends and also requesting them to send their friends and so on. I am really angry and thinking about to take a weak leave in college and serious go against your company. The only way to save your company from this is to satisfy me for that change those product parts which is give problem in the next two years then i will do reverse against what i have done against you. One thing i am telling you that i am really popular person. My contact no. Is [protected].





Really i having telephone no. 3207136 am fade up complaining against u now i am sending this as a advertisement to now again my freezer section regulator is not moving later found full of ice in that section after complaining according to complain no. 2663171 dated 21/04/2011 while removing the ice the lamination inside the freeze destroyed by your technician and the wire cover also found damaged their and not only that but also the timer was replaced when asked for the prod. No. From your servicing center they told me this prod. Has no no., the no. I have found from are 31mr07b ei[protected] obzd - 805 - 1g3 the no. In new one are rti 97909895 dt 06/2010 and again charged rs. 600/-. Now my question is for how long i have inform problem in every fortnight and how much i have to expand after buying a refrigerator cost of rs. 13,000 and a i have expend rs. 1600 + within two year of purchase after buying the refrigerator on 05.03.2009 ? Please take this product from my address and return all the expenditure which is round about rs. 14600 taking my depreciation cost according to the govt. Policy.

[protected] forwarded message[protected]
From: sandip mukherjee <[protected]@gmail.com>
Date: thu, mar 17, 2011 at 11:26 am
Subject: fwd: again complain
To: "[protected]@godrej.com" <[protected]@godrej.com>


Oil is coming below the temperature controller.Same thinks happened on 18/03/2010 as per service order no. 231250 charged rs. 950/- after giving bill of rs. 1250 and a less of rs. 300 where they have shown gas charge rs. 700 service charge rs. 350 and transport mechanic was raju saha as per signature ser pkg. [protected] tech 811155 v-225. I forwarding this mail to consumer forum whom ever i can through group mail i pray god soon your electronics department may close. My refrigerator cabinet no. [protected] product code 2cfcyy current compressor no. 0056570

[protected] forwarded message[protected]
From: sandip mukherjee <[protected]@gmail.com>
Date: tue, dec 28, 2010 at 9:46 pm
Subject:
To: "[protected]@godrej.com" <[protected]@godrej.com>


Product no. Gfe28cfc colour yellow nector customer name:-haraprosad
Mukherjee customer address: khalui bill math(1st lane) burdwan-713101
Purchase date:-03/-3/09 compressor change on 27/03/2010 charged
Rs.1300 service order no.:- 231250 again for gas refilling charged
Rs.1100 today compressor guaranty 5 years compressor no. [protected]

I bought one godrej microwave on 30th april. even after calling the customer care for several times, no technicians arrived to give a demo ( as said by the dealer while buying the product) . my request no is 924607. its really very sad to see these type of services provided to customers. before buying they will promise many things, but once you buy the product they will vanish.. really i curse myself for buying godrej product.

dear sir,


its been a year i purchased my air conditioner a little problem have arisen and it is not at all cooling in afternoon timings.send me a reason for its not working improperly to my email([protected]@yahoo.in)

New GODREJ AC PURCHASED WAS NOT FUNCTIONING PROPERLY SINCE THE TIME WE PURCHASED IT .
WORST COMPANY IN TERMS OF CUSTOMER SERVICE.
EVERY SEASON THE COMPRESSOR STOPS WORKING AND WHENEVER THE SERVICE ENGINEER VISITED US HE HAS CHANGED THE COIL, THE COMPRESSOR AND EVEN 4 TIMES REFILLED THE GAS ... BUT THEY DONOT HAVE ANY SOLUTION TO OUR PROBLEM ...

THEY ARE NOT READY TO CHANGE THE PIECE .. HAVE NEVER SEEN SUCH A BAD APPLIANCE PERFORMANCE .
IN THIS MONTH IT IS THE 3RD TIME WE HAVE FACE THE SAME PROBLEM AND STILL THE NO FINAL REMEDY
DONT EVER BUY GODREJ PRODUCTS ..OWNER MR VIKAS : [protected]

Hi Team,

I have a washing machin from godrej befor 20 days only but it has a probelm in washing tub water supply .executive has come to my home he check and said that he did not solve the problem. he said that it is the normal problem.its very very poor service.

Regards,
mpandian

I own a godrej semi automatic Washing machine on 23/02/2010. I called Godrej Smart Care and lodged a complaint (due to product is under warranty period). This was forwarded to m/s freeze house Kolkata.

The technician bappi dasgupta(mob no. [protected]) came and see the problem and told me the washing motor is damage . So please send it to our workshop. The service provider brought the machine from my house on 14/02/2011. (They also charge Rs. 250/- for caring charge) and they told the work is completed in coming 7 days but his 7 days not coming in 50 days. In these past days when I phone to him, he said the company is not supplying those parts.

After 50 days I am calling to customer care to solve the problem and get the hair authority phone number. He told me that I have no any number of company’s respectable member and he said I could nod not help you in this case. I don’t know what happen?

Now I am purchase a new one and old one is seal to Godrej Company, how can do this? Please guide me.


Thank you.
Your valuable customer
Jitendra Sharma
Mob [protected]
Dt. 12/04/2011.

I would request your organization to insist with the producers of consumer goods especially TV's, Microwave ovens, Refrigerators, etc to ADVERTISE AND INFORM THE CUSTOMER ON THE ORIGIN OF THE PRODUCT i.e, whether it is of Chinese origin etc.

I had bought a Godrej microwave sometime back and had problems with it within a couple of months. Godrej managed to replace it with a new one. The new one also developed a problem soon after the warranty period was over - i.e. one year. On visit by the Godrej representative I was asked to pay nearly 3000/00 (Rupees three thousand only) to replace the computer board. I refused to pay as it was only a year and then which I checked with the representative I was informed that the microwave was of CHINESE origin and Godrej just palmed it off as their own. Only if I was informed that the microwave was of chinese origin I would not have bought it in the first place knowing well the quality of chinese products.

In the absence of such crucial information required to make an informed decision, customers are cheated off their hard earned money with such substandard stuff even by companies whose assurance is trust and honesty like Godrej.

With the world becoming a global village, and in the interests of all the customers I request your organization to make it MANDATORY and COMPULSORY for all the manufacturers to disclose the origin of their products ON THE PRODUCTS AS WELL AS IN THEIR ADVERTISEMENTS so that the customer can make an INFORMED decision and not made a fool like I have been in the absence of such information.

Our refridgerator was having some problem before 4 months we have given complaint in solapur 2 months ago but they where not replied quickly. After some time and some force they came. but they replaced the compressor and demanded Rs. 1550/- and obtained it but any bill or receipt was not given by them.

one year ago a boought a godrej refrigerators but refrigertors jayda samay working nahi karta hai . kabhi uska compreshor damage hota hai to kabhi pipe phone karne pe company wale ate hai par gas charge 900 rs le lajate hai kam se kam sal me 5 se 6 bar kharb ho jata hai phir abhi 10 din piche compresor kharb ho gaya tha par change kiya par 1000rs le gaya par phir bhi cooling nahi ho raha hai phone karne par bolo ki 2 se 3 din me ayenge par refrigator to bar - bar kharb ho jata hai. pls iske liye aap kuch kijye to sayed owh sune ga my phone no is [protected] home phone no [protected]

I have already lodged a complaint ten days back with no response. My fridge is under amc and i am very dissatisfied with the service provided. pl look into the matter with immediate effect. If not, pl inform further action from your side without wasting time on either side

We had purchased a GODREJ referigerator in October,2006,with a special feature that due to a special painting technique,called ZOP TECHNOLOGY,the body will not get rusted for 10 years(photo of the Company stickerenclosed as a proof).However,in less than 4 years,the door of the referigerator started rusting,(Photo enclosed)causing the door to deteriorate and at the same time,the Rubber beading,which seals the cold air also gave way.

We made a complaint on 4th March,pointing out the above defects,against which we got a SMS acknowledgement and complain No.given was 120614.

A technician from the GODREJ AUTHORISED SERVICE CENTRE,M/s.Gunjan Referigeration, visited our place,on 5th March,checked the Referigerator and promised that the Rubber Beading and the Door will be replaced shortly.However,he asked us to pay full cost and labour charges of the Rubber Beading (Copy of Bill enclosed)since it was not covered under Warranty.We,accordingly paid Rs.1150/-by cheque.

However, to our utter dismay and shock,another technician visited us on 10th March and informed that he has come to replace the Beading and has no knowledge or instructions to replace the door.

On checking with the above service centre owner, he apologised and called his mechanic back and promised that next time both the parts will be replaced in One GO.

We contacted GODREJ customer care centre and they also promised us the same thing.

It is highly regretted that even after nearly one month of our complaint,the situation is same as it was on 4th March.In between we have given 4-5 telephonic reminders,and every time the customer care attendants(which is a call centre) promise us the early action.

We are now fed up and have no option left but to go to CONSUMER COURT,for causing us harrassment and financial losses due to constant running of Referigerator due to leakage of Cold Air as also rottening of some of the contents of the Fridge.

Through this column,we warn and give advance notice to GODREJ,that if they don't resolve our complain,within next 7 days,and don't respond telephonically, we shall have no option,but to take recourse to legal action and go to CONSUMER COURT for redressal of our complaint.

KULDEEP AGRAWAL
[protected]

Dear sir,
my father is heart and diabetes patient. His medicines and insuline injections has stored under the refrigerator. Your local agent refused to change the refrigerator but still he is not changing the refrigerator. He said that first to sumbit the refrigerator to agent then after 10 days he will give me new product. But in 10 days medicines and insuline will infected and damage. I kindly request you to cahnge the refrigerator immediately please.
thank you .......

I purchased a Godrej Spring Mattress (78x72) at Rs.18,500/- from Aadi Furnishers, Mayur Vihar Delhi against their invoice no. 915 dated 28th July'2010, which has disfigured within 2 months and when one sits over it, you can feel springs pintching and hurting you.

Their engineer / sales person, inspite of lodging complaint and waiting for more than 10 days, has not visited so far.

I want immediate replacement of the same with some better quality product and had never imagined such a poor quality and service from company of Godrej repute.

Naresh Verma
Cell : +[protected]

I have purchased Godrej Semi automatic washing machines with 2 year warranty period on month of may 2010. but my product stop working at month of Dec. 2010 so i have registered complaint . Service engineer visit & repaired but after 10 to 15 day it again stop working. so i again registered complaint under complaint no-996040 on dated[protected]. then service engineer visited on dated 25 Jan. 2011. after that I again complaint regarding that on dated[protected]with complaint no. 998146. but till then no person visited after that.
Please look in to the matter and help me out either repair the machine or washing machine having any manufacturing defect i want the replacement for the same.

Thanks

Susheel kumar
V&PO darwar
Teh. sarkaghat
Distt Mandi H.P.
Mobile no. [protected]

We have purchased the fridge from M/s Arun Agencies, pune against bill no. 4629 / 18.5.10. After getting the fridge the fridge is making ice in the Ice box as well as out of ice box also for that we have given a complaint to the shop from where we have purchased the fridge.
After giving the complaint godrej engineer came four times, but till date the issue is there unsolved, while the engineer is telling that it is a new technology introduced by Godrej that the fridge is making ice out of ice box also.
If the engineer is right then we want this statement from Godrej so that we may come to know that the engineer is right and if this issue creates more problems after the guaratee period then we can ask godrej to replace the defective piece after the completion of the guarantee period.

Dear Sir,

Actually I have ordered a Godrej Microwave directly from the company
sales executive..Mr.shahid on 6/3/11 and they have delievered a
damaged microwave to me on 9/3/11.. when company's engineer came for
demo,that time we had registered a comlaint for the replacement of
microwave..the engineer took the photograph of damaged microwave and
said it will be replaced....Till date we have not received any
favourable response from them..but after two days when I enquired for
replacement they had used abuse..(before purchasing,the salesman
assured that if any damage by the company occur then it will be
replaced in two days only)

Please look into this matter and resolve it as soon as it
possible.....I have also attached the related documents for your
reference....

Thankyou..

Ramesh kandpal,

Godrej Refrigerator's Comprssor is fail within waranty. I am complaint to company more time but not any response me by the company.

Complaint No. 865344

Date 20/02/2011

I purchased a new Godrej Refrigerator on 13.01.2011 from Great Eastern Trading Co., Sinthimore, Kolkata vide cash memo no. C/011694/10-11. When it was unpacked by the technical person for installation and demo on 20.01.2011 it was found damaged and not in working condition. The technical person himself lodged a complain (No. 403423) for replacement. But, it is regretted till date I haven't received a new one inspite of several reminders.

We have purchased a godrej almirah from the below dealer


Receipt ID-380
Dutta autmobiles private limited-Durgapur-Westbengal
Model H1
Colour Blue

and as per our agreement almirah was supposed to deliver and install also in the below mentioned consignee address..

Ramananda Ghosh
Gopalmath,
Durgapur 713217
West Bengal

However it has been damaged while delivered by dealer..Dealer is not agreed upon to replace the almirah and it is quite awkward for us as it has been ordered for marriage purpose. Godrej head office kolkata is not helping anymore..Godrej durgapur dealer is behaving rudely and is not even ready to replace or to repair and it has been quoted by them 'Since the invoice is paid we are not liable to help and you can't complaint anymore on this'...Please help us urgently


Debananda Ghosh
Singapore..