Godrej Interio Complaints & Reviews

i had given my old godrej wardrobe for repainting . The godrej people visited our house on 12.06.2010 and submitted their estimate. As per the mechanic, we needed to do full down payment of the estimated amount for getting our wardrobe to be picked up from our residence and delivery of the same back to us was to be done within 15-20 days. The almirah was picked up from our residence on 14.06.2010 against full downpayment of Rs. 4220/- but...

Hi,

I had faced an acute mental trauma due to godrej service delay. I stay in outskirts of Chennai, and my godrej refridgerator is 3 yrs old. I hold an AMC Annual maintenance for my product, which was sold by the service provider tactically. My nearest godrej service station is in chennai, but these gave the compalint detaisl to Pondicherry, G.M. Services (Guiltless Mechanics), worst service provider. one has to call them daily to get solution. these people work there are not updated with the activities, though they follow the tracking system i.e. complaint nos generated to them through customer care.
Customer care will be always engaged, making us to assume that they have only one phone line.
Phone calls vil not be attended after 1300hrs.

I really feel that the after sale service are worst in Godrej refrigerator as well A/C.

RESPECTED SIR/MADAM,

1. I HAVE PURCHSED AIR CONDITIONER ON 05OCT2009 FROM BIDJEY & CO , TILAK DWAR, ARYA SAMAJ ROAD,MATHURA-281001. BOOK NO-05, SR NO-224.

2. SINCE THE TIME OF INSTALLATION THE AIR CONDITIONER DEVELOPED SOME FAULT OR ANOTHER (MIN 3-4 TIMES) . THIS TIME IT HAS TAKEN MORE THAN ONE MONTH AND STILL NO SATISFACTORY RESPONCE HAS BEEN GIVEN BY THE DEALER.

3. AS A CUSTOMER I SHOULD KNOW WHAT IS THE ACTUAL PROBLEM AND WHAT ACTION THE DEALER IS TAKING AND I REQUIRE A DIFFERENT NEW PIECE .

4. SIR I AM FACING LOT OF DOMESTIC PROBLEM BECAUSE OF SMALL CHILD . PLEASE LOOK INTO THE MATTER AND RESOLVE MY PROBLEM AT THE EARLIEST.

5. IF MY PROBLEM IS NOT ADDRESSED I HAVE TO SEEK CONSUMER COURT ASSISTANCE AND PUT MY GRIEVANCE AGAINST GODREJ & CO IN LOCAL NEWSPAPER.

THANK YOU
CAPT SHASHI TOKAS
338 COY ASC
MATHURA

I HAVE PURCHASED WASHING MACHINE . I INTIMATED TO CALL CENTER [protected] REGARDING COMPLAINT . THEY SEND SERVIDE PERSON AFTER 3 DAYS ON 23RD JUNE. NAME OF THAT PERSON IS MR MEHUL. SERVICE CALL NO IS 772765. SERVICE REFERNCE CODE NO IS
841071
HE CAME TO MY RESIDENTIAL ADDRESS AND TALKED IN ADULT MANNER TO MY WIFE SAYING LADIES DONT TAKE CARE OF BRA .LADIES MISUSE MACHINE. IS THIS ATTITUDE OF SERVIDE PERSON OK ?

HOW HE CAN BEHAVE LIKE THAT !!!!!!!!!!

Hi,

This is regarding a refridgerator and a split AC I purchased from Godrege dealer through the sales person (I guess0 Mr Praveen Sharma.whose contactnumber is [protected].He just delivered the products and never took the responsibility to get them installed or provide a demo .After paying in full for both of the products for the last 10 days we are everyday calling him to find our when the technician can come,The technician reachable at [protected] came thrice to my house as and when he got time without informing me beforehand and went without making any installation and claiming that he cannot install the AC in the room which he and mr Praveen sharma had checked and confirmed suitable for the AC installation before my purchase .I am left with no option other than writing this complain or blaming myself for purchasing Godrege products.

If this complain really makes sense to you guys please reither help me get th erefund for the products OR get them installed at the earliest as my wife is in a health condition where she needs AC at home.

Thanks and Regards,
Prabh Sohan Sharma
PrabbhAsha Niwas,#850/851
Parade street,Kalka,Haryana-133302
Ph: Res:[protected]
Cel: [protected]
Email: [protected]@gmail.com

Dear Sir,
We're not getting service within warranty
[protected][protected][protected][protected]
From: Prabir Chatterjee <[protected]@yahoo.in>
To: Rohit Raj <[protected]@godrej.com>
Cc: cckolkata <[protected]@eurekaosl.com>; [protected]@godrej.com; [protected]@yahoo.com; [protected]@godrej.com; ctsashi <[protected]@godrej.com>; rajan <[protected]@godrej.com>
Sent: Fri, 18 June, 2010 8:04:19 PM
Subject: Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]


Dear Sir,
I'm really astonished after seeing your warm customer service . Inspite of several reminders and request till date you have not yet taken any action to provide the customer service WITHIN WARRANTY .
Awaiting your reply.
Regards
Prabir Kr.Chatterjee




[protected][protected][protected][protected]
From: Prabir Chatterjee <[protected]@yahoo.in>
To: Rohit Raj <[protected]@godrej.com>
Cc: Uday <[protected]@godrej.com>; cckolkata <[protected]@eurekaosl.com>; [protected]@godrej.com; [protected]@yahoo.com; [protected]@godrej.com; ctsashi <[protected]@godrej.com>; rajan <[protected]@godrej.com>
Sent: Mon, 14 June, 2010 5:33:47 PM
Subject: Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]


Dear Sir,
We're being harrassed by Godrej CUSTOMER SERVICE .Our Refrigerator is not at all working and they are not providing the customer service THOUGH THE REFRIGERATOR IS UNDER WARRANTY.

THEY ARE INTENTIONALLY TRYING TO KILL THE TIME SO THAT IT GOES OUT OF THE WARRANTY. WE'RE FACING ACUTE PROBLEM OWING TO NON FUNCTIONING REFRIGERATOR.
Regards
P K Chatterjee

[protected][protected][protected][protected]
From: Prabir Chatterjee <[protected]@yahoo.in>
To: Rohit Raj <[protected]@godrej.com>
Cc: Uday <[protected]@godrej.com>; cckolkata <[protected]@eurekaosl.com>; [protected]@godrej.com; [protected]@yahoo.com; [protected]@godrej.com; ctsashi <[protected]@godrej.com>; rajan <[protected]@godrej.com>
Sent: Fri, 11 June, 2010 11:42:42 AM
Subject: Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]

Dear Sir,
In connection with our previous mail we would like to let you know that neither we received any mail nor received any phone call from your end THOUGH THE REFRIGERATOR IS UNDER WARRANTY AND IS NOT WORKING BEACUSE OF YOUR INTENTIONAL HARRASMENT IN SERVICING.


Awaiting your cordial assistance.

Regards

Prabir Kr. Chatterjee



[protected][protected][protected][protected]
From: Prabir Chatterjee <[protected]@yahoo.in>
To: Rohit Raj <[protected]@godrej.com>
Cc: Uday <[protected]@godrej.com>; cckolkata <[protected]@eurekaosl.com>; [protected]@godrej.com; [protected]@yahoo.com; [protected]@godrej.com; ctsashi <[protected]@godrej.com>; rajan <[protected]@godrej.com>
Sent: Tue, 8 June, 2010 11:40:48 AM
Subject: Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]


[protected][protected][protected][protected]
From: Prabir Chatterjee <[protected]@yahoo.in>
To: Rohit Raj <[protected]@godrej.com>
Cc: Uday <[protected]@godrej.com>; cckolkata <[protected]@eurekaosl.com>; [protected]@godrej.com; [protected]@yahoo.com; [protected]@godrej.com; ctsashi <[protected]@godrej.com>; rajan <[protected]@godrej.com>
Sent: Tue, 8 June, 2010 9:38:03 AM
Subject: Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]


Dear Sir,
This is to inform you that inspite of several reminder and request you have not yet provided the service though the Refrigerator is under warranty. I'm really astonished that being one of the leading manufacturer of consumer durables HOW COULD YOUR FRANCHISE CHARGE THE DOUBLE COST OF THE SPARES THAN THE COST AVAILABLE IN MARKET AND AVAILABLE for the repairer IN YOUR OFFICE IN SALT LAKE .
Timer is available at Rs.400 - Rs.450.00 inspite of that you are charging Rs.800.00

IT IS MOST EMBARRASSING THAT HOW YOUR FRANCHISE IS TAKING THE DOUBLE AMT.OF SPARE PARTS RATE.
Awaiting your reply in this regard.
PKC
[protected][protected][protected][protected]
From: Prabir Chatterjee <[protected]@yahoo.in>
To: Rohit Raj <[protected]@godrej.com>
Cc: Uday <[protected]@godrej.com>; cckolkata <[protected]@eurekaosl.com>; [protected]@godrej.com; [protected]@yahoo.com; [protected]@godrej.com; ctsashi <[protected]@godrej.com>; rajan <[protected]@godrej.com>
Sent: Mon, 31 May, 2010 9:31:11 AM
Subject: Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]
Dear Sir,
As per telecon had with you where you clearly mentioned that you will allow 40% discount on spares apart from service charges which already waived.

Rs.800 + Rs.125.00 = Rs.925.00 less 40% ( Rs.925.00 - Rs.370.00) = Rs.555.00
Total amount to be paid Rs.555.00
If you consider(THOUGH I REQUESTED FOR 50% LESS ON SPARES APART FROM SERVICE CHARGES) then you can send by today otherwise from tomorrow we'll not be available for four days.
Regards
Prabir Kr. Chatterjee


[protected][protected][protected][protected]
From: Rohit Raj <[protected]@godrej.com>
To: Prabir Chatterjee <[protected]@yahoo.in>
Cc: Uday <[protected]@godrej.com>; cckolkata <[protected]@eurekaosl.com>; [protected]@godrej.com; [protected]@yahoo.com; [protected]@godrej.com; ctsashi <[protected]@godrej.com>; rajan <[protected]@godrej.com>
Sent: Thu, 27 May, 2010 3:52:55 PM
Subject: Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]

Dear Sir
As per our tel-con, we are offering you the discount of Rs 525/- on your actual estimate.

Estimate is 1275/- ( 350/- service charge, 800/- timer, 125/- for evap pan)

You have to pay only Rs 750/- ( service charged waived off & 150/- discount on the spares)

Pls approve the estimate.

Regards

Rohit Raj
[protected]



[protected][protected][protected][protected]
From: Prabir Chatterjee <[protected]@yahoo.in>
To: cckolkata <[protected]@eurekaosl.com>; [protected]@godrej.com
Cc: [protected]@yahoo.com; Rohit Raj <[protected]@godrej.com>; Uday <[protected]@godrej.com>; [protected]@godrej.com; ctsashi <[protected]@godrej.com>; rajan <[protected]@godrej.com>
Sent: Fri, 28 May, 2010 11:31:29 AM
Subject: Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]


Dear Sir,
This has reference to the discussion undersigned had with your Mr. Rohit Raj yesterday over phone regarding the expenses. He told me that SERVICE CHARGES WILL NOT BE TAKEN AS A SPECIAL CASE AND FOR THE BALANCE AMOUNT OF PARTS 40% DISCOUNT WILL BE ALLOWED ON THAT . SO THE AMOUNT BECOMES

Rs.800 + Rs.125.00 = Rs.925.00 less 40% ( Rs.925.00 - Rs.370.00) = Rs.555.00

I requested 50% discount at least on the Parts and not to charge any amount as service charge.

Today Your technician telephoned and told me I'll have to pay Rs. 750.00 WHY THE AMOUNT WILL DIFFER FROM THE AMOUNT TOLD OVER TELEPHONE AND THE SERVICE TECHNICIAN.

Please do the needful at the earliest possible AND ENSURE THAT IT IS PROPERLY DONE BY A SKILLED TECHNICIAN..
Regards
Prabir Kr. Chatterjee





[protected][protected][protected][protected]
From: Prabir Chatterjee <[protected]@yahoo.in>
To: cckolkata <[protected]@eurekaosl.com>; [protected]@godrej.com
Cc: [protected]@yahoo.com; Rohit Raj <[protected]@godrej.com>; Uday <[protected]@godrej.com>; [protected]@godrej.com; ctsashi <[protected]@godrej.com>; rajan <[protected]@godrej.com>
Sent: Thu, 27 May, 2010 11:40:26 AM
Subject: Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]


Dear Sir,

In response to your mail I would like to let you know that DO NOT DEVIATE FROM THE ORIGINAL POINT OF VIEW.

First and Foremost : It was earlier mentioned that on that day your technician came without prior information though it was requested you at the time of lodging complaint to inform over phone before coming for inspection.

Secondly : When your technician came in evening neither me nor my wife was in house . However your person inspected the refrigerator during that time my wife came house and telephoned me and I personally talked to that person HE HIMSELF DECLARED OVER PHONE THAT HE HAD NOT CARRIED OUT ANY WORK , ONLY INSPECTED.

Last but not least : As your technician declared that he did not do any work SO THE CLAIM OF PAYMENT OF SERVICE CHARGE DOESN'T ARISE. Not only that he did not want also any amount. I DO HAVE DOUBT THAT WHEATHER HE IDENTIFIED THE ORIGINAL FAULT OR NOT BECAUSE AT THE TIME OF INSTALLATION HE IMPROPERLY INSTALLED FOR WHICH WE'RE SUFFERING.

Thanking youand awaiting cordial assistance
Regards
Prabir Kr. Chatterjee
Uday wrote:

Dear Mr Prabir Kr.Chatterjee,

As per Rai cooling you have refused to pay service charge as well as Parts charge,Please talk with Mr Iqbal -[protected] and give your confirmation they are ready to provide service you.

Regards//Uday

Prabir Chatterjee wrote:
Dear Sir,
This is to inform you that 6 days are going to over but neither any mail nor any phone call received by me from your end as a proof of customer friendly service. OWING TO YOUR ULTIMATE NEGLIGENCE IN CUSTOMER SERVICE THE REFRIGERATOR IS NOT WORKING IN PERFECT MANNER. AS A RESULT WE'RE FACING ACUTE PROBLEM FOR WHICH YOU'RE SOLELY RESPONSIBLE.
We're facing problem as your skilled / unskilled person installed the parts improperly ( Copies of RAI cooling signed by your D Sardar lying with us) in this case inspite of helping you are harrasing us in a very badly manner.
Should we expect customer service with a smile or not
Regards
Prabir Kr. Chatterjee
[protected][protected][protected][protected]
*From:* Prabir Chatterjee <[protected]@yahoo.in>
*To:* cckolkata <[protected]@eurekaosl.com>; [protected]@godrej.com
*Cc:* [protected]@yahoo.com; Rohit Raj <[protected]@godrej.com>; Uday <[protected]@godrej.com>; [protected]@godrej.com; ctsashi <[protected]@godrej.com>; rajan <[protected]@godrej.com>
*Sent:* Thu, 20 May, 2010 10:07:14 PM
*Subject:* Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]

>> Dear Sir,
>> In connection with the mail someone telephoned me in my cell no: [protected] on 18.05.2010 at 16:22 from telephone no: 24532227 and declared him as an executive of RAI Cooling he also told me that he will personally take care with the SERVICE IN CHARGE of GODREJ and will response within a hour BUT TODAY 20.05.2010 AT 22:06 AND TILL NOW NEITHER ANY ONE CALLED NOR SENT ANY MAIL.
GREAT CUSTOMER SERVICE
Regards
Prabir Chatterjee
[protected][protected][protected][protected]
*From:* Prabir Chatterjee <[protected]@yahoo.in>
*To:* cckolkata <[protected]@eurekaosl.com>; [protected]@godrej.com
*Cc:* [protected]@yahoo.com; Rohit Raj <[protected]@godrej.com>; Uday <[protected]@godrej.com>; [protected]@godrej.com; ctsashi <[protected]@godrej.com>; rajan <[protected]@godrej.com>
>> *Sent:* Tue, 18 May, 2010 12:06:15 PM
>> *Subject:* Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]
>>
>> Dear Sir,
>>
>> In response to your mail I would like to let you know that the person whom you sent
>>
>> for servicing I do have doubt wheather he can find out the real problem because
>> that very person checked at the time of installation and installed E/pan which has
>> * burnt because of improper setting done by him.

In refrigerator only the compressor light is on and neither power nor defrost is on *then how he has identified that problem

I already had talked to Mr.Uday Pratap Singh when he called on 11.05.2010 at 16:22 and told
that whenever it is not manufactured by you and as you are not providing at free of

cost so why should have to buy it from you paying extra amount to you. He was also aggreed and told me that RAI will get in touch with me but till date neither they have telephoned nor sent any mail .


I AM REALLY ASTONISHED THAT BEING A RESPONSIBLE PERSON HOW COULD YOU SHOW YOUR AUDACITY TO A BONAFIDE CUSTOMER ,INSPITE OF SOLVING THE PROBLEM DO YOU WANT TO COMPELL ME TO DO WHATEVER YOU TELL . IS IT YOUR CUSTOMER SERVICE OR CUSTOMER SUPPORT ?


AWAITING YOUR REPLY

Regards

PKC

[protected][protected][protected][protected]
*From:* cckolkata <[protected]@eurekaosl.com>
*To:* [protected]@yahoo.in
*Cc:* [protected]@yahoo.com; Rohit Raj <[protected]@godrej.com>; Uday <[protected]@godrej.com>; [protected]@godrej.com; ctsashi <[protected]@godrej.com>; rajan <[protected]@godrej.com>
*Sent:* Tue, 11 May, 2010 4:25:06 PM
*Subject:* Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]

Dear Mr. Chatterjee
This is to inform you that as per service request regarding Refrigerator our technician visited your place on 21/4/2010 & found timer & evaporation pan to be replaced so Estimated Rs. 800 + 140 + 350=1290 .
If you are willing to pay kindly let us know vide our help line no.[protected]/60002030 otherwide we will treat this issue as closed one .
We assure best service always
Ms. Subrata Maity
Kolkata Centre
-------- Original Message --------
Subject: Re: Most Urgent
Resent-Date: Tue, 11 May 2010 10:37:37 +0530
Resent-From: <[protected]@yahoo.in mailto:[protected]@yahoo.in>
Date: Tue, 11 May 2010 10:37:40 +0530 (IST)
From: Prabir Chatterjee <[protected]@yahoo.in mailto:[protected]@yahoo.in>
To: [protected]@godrej.com <mailto:[protected]@godrej.com>, [protected]@godrej.com mailto:[protected]@godrej.com
CC: [protected]@india.com <mailto:[protected]@india.com>, [protected]@india.com mailto:[protected]@india.com
Dear Sir /Mam,
I've not yet received perfect service from your
end. Some one came after 3-4 days and told that we have to buy one timer
and E/pan which has burnt because of improper setting done by the
probably same person D Sardar (copy of rai cooling lying with me).
However I would request your goodselves to provide
all the technical details of Timer if I shall have to nuy and provide
the Pan from your end for which I'll pay Rs. 125.00 which was told by
that person who did not render any service on that day.
Please do the needful at the earliest possible .
Regards
PKC

[protected][protected][protected][protected]
>> *From:* Prabir Chatterjee <[protected]@yahoo.in <mailto:[protected]@yahoo.in>>
>> *To:* [protected]@godrej.com <mailto:[protected]@godrej.com>; [protected]@godrej.com <mailto:[protected]@godrej.com>
>> *Cc:* [protected]@india.com <mailto:[protected]@india.com>; [protected]@india.com mailto:[protected]@india.com
*Sent:* Tue, 20 April, 2010 11:27:47 AM
*Subject:* Re: Most Urgent

Dear Sir /Mam,
I bought a refrigerator on 17.08.2006 from Great
Eastern Trading Co. Garia Model No:GFP280S Mettalic Blue.It has been
creating problem since installation,your franchaise RAI had sent people
and they temporarily rectified the problems BUT WE HAVE GOT FADE UP
AFTER BUYING THIS REFRIGERATOR.Inspite of several complaint in your
Customer care Salt Lake.
We had your P5 model earlier that run for a long time
without any disturbance but this one is MOST PROBLEM CREATOR we have got
fade up to communicate your salt lake office.YOU CAN CHECK OF YOUR OWN
SALT LAKE OFFICE WHERE WE COMMUNICATED FOR A UNCOUNTED TIMES.
However,from yesterday the refrigerator is not at all
working.Today I contacted your service centre at 9:20 AM at 24532227 and
some gentleman told me to contact after half an hour again thereafter I
contacted at 9:56 AM and he told THAT I'VE TO PAY Rs.350 AS SERVICE
CHARGES AND THE COST OF SPARES though it is under warranty .He also told
that the person who lives in sonarpur Mr. Dibakar is not in office I
requested him to get in touch with that person on his mobile as he
assured /confirmed me in morning that it should be entertained today
itself on 20.04.2010
Please let me know why I should be harrassed buying a
refrigerator of your esteem brand.
Keeping faith awaiting your favourable reply.
Regards
Prabir Kr. Chatterjee
Sonarpur Feeder Road
( H C Sarani )
Kolkata - 700150
Phone : [protected] / [protected]
[protected] /[protected] /[protected]/
[protected]/[protected]/[protected]

I have Godrej Refrigerator

There was cooling problem in my fridge. The first complaint which I made to Godrej Service Centre (Toll Free No. [protected])was in the month of June. Since then I am struggling to resolve this problem. Following are the details of the work carried by the Godrej technicians so far

For Reff my Complain number is 770078, i had paid them all the charges but still there is no solution for my complain, looking for Hard Action on Company as they are taking All there Charges but not giving the revert on the same problem.

how many time i will make complaints for service of airconditioer


any one is taking responce to settle the issues

no words to talk to the proper language to disscuss this issue

complain no 565641

compl date 1 june 2010

moib [protected]

name kiran G N B

I had purchased Elena TV Trolly- 1 no.from Godrej & Boyce Mfg. co. Ltd.,
Godrej lifespace store, Jeevan Bhavan, 43, Hazratganj, lucknow costing
Rs.5330 as per following details:
1.Order confirmation No. 96868 dt 07.06.09
2. Cash Receipt no.85311 dt 07.06.09
After using the trolly for few months the top platform has bend and
therefore glass shutters are totally jammed.
It seems defective materials have been used in this trolly which is not
in line with the quality of Godrej company.
As per their service personnel nothing can be done as this is ill designed product.
Despite of my taking up the issue with Lucknow office , nothing has been done.
Since they are only promising and doing nothing, in my opinion this amounts to cheating by Godrej Company.
From:
D.K.AGARWAL
[protected]

Sir / Madam,

1. At the last leg of my service, my family decided to settle down at Delhi. As throughout my career in the Army we got Government Accommodation with sufficient furniture. To furnish our new residence, we started taking advice from various relatives and friends. During this exercise we also came across to one of our acquaintance Mr. NARESH KUMAR (Mob. No. [protected]), working with Godrej Bhavan. On his request we visited Godrej Bhavan in November 2008. Among the displayed items we selected the following items:-
a) CANTANIA SOFA SET (Five seater)- CHERRY (ITEM CODE: STSFCATS164) vide Invoice no. 81I/24035796 due date 15 March 2009, order date 13 Nov. 2008.

b) VIENNA KING BED, Bill no. CNT-804 dt. 17 November 2008.

2. The items were supplied to us as per the details given below:-
a) Cantania Sofa Set (five seater)-Cherry by Godrej and Boyce manufacturing company Pvt. Ltd., Godrej Bhavan, Okhla, New Delhi-110065, invoice no. 81I/24035796 due dt. 15 March 2009, order dt. 13 November 2008. Customer Code: 93SR1D 6929268.
b) Vienna King Bed from Comfort Net Traders (India) Pvt. Ltd., Vasant Kunj, New Delhi, Bill no. CNT-804 dt. 17 November 2008.
3. As we were from Army background and were purchasing two costly items, we were offered a special concession/discount/rebate.
4. Within few days of our purchase our worries started accumulating as our experience are given below.
5. Within a month of delivery wooden supports of Vienna King Bed got loose and after our repeated requests, reminders and after approaching various staff members, it was first unsuccessfully repaired and then finally after three months the wooden supports were replaced.
6. Our experience with the above mentioned Sofa Set are still worse as in Oct. 2009, we found that the leather/Rexene of one of the hand rest was chipped. We immediately contacted Mr. Naresh Kumar and he promised us to get the needful done. After that the sequence of events are as under:-
a) We kept on reminding Mr. Naresh Kumar and he kept on delaying things on one or the other pretext. Finally by December end Mr. Ram Singh (IC repair section, tele no.[protected], and Mr. Dushyant visited our residence and after inspecting the sofa set, they informed us that the Rexene/leather is of ‘Poor Quality’ and required complete replacement. They started peeling the Rexene to take the sample for color matching. I objected to it and advised them to take of the sample from the bottom of the sofa or from one of the pocket. They insured us that within 48 hrs. they will replace it, but there was no action.
b) On 29th January 2010 we contacted call-centre (tele no.[protected]. Mr. Sham Bubu visited and repeated the same thing just to show us that it is a poor quality material, he just pinched one of the seat of the sofa and Rexene ripped into his hand. He charged Rs. 250 for his visit and took photographs on his mobile of the torn portions. He informed us that action would be taken within 15-20 days but there was no action.
c) Again we started contacting/approaching various officials of Godrej Bhavan. Mr. Pooran Chand, visited and repeated the same alibi and went back.
d) On 19 February 2010 Mr. Manpreet (tele no.[protected], mob no. [protected]) contacted us, and on 23rd February 2010 visited us, and felt sorry for the delay and promised us immediate action.
e) On 24 February 2010 Mr. Jaiswal (mob. No. [protected]) along with Mr. Dharmender visited our residence and to our horror we were informed by him that this sofa set is an ‘Out Dated Product’ and it was sold to us in ‘As It Is, Where It Is’ condition. But he promised to take appropriate action and get the sofa set repaired. He also told us that he would take our case upto the highest level to ensure that such cases do not reoccur. He informed us that it will take 30-45 days, after which there was, no response, and above mentioned staff even stopped receiving our calls thereafter.
7. We feel badly cheated/misguided by officials of Godrej Bhavan at all levels by telling us that they are providing us good quality ‘value for money’ items and concession on the grounds of being an army officer and buying two big and costly items. Where as now we feel that we were sold outdated/rejected/defective items.
8. It is just to inform you that we are only four family members staying in a four bedroom floor, we are having three different sofa sets - one is the Godrej, alongwith one other sofa set placed in the drawing room and the third one is placed in our guest room. It proves that the said sofa set was used very rarely.
9. You are requested to please look into the matter and take necessary action to ensure our dignity and respect along with value of our hard earned money.
10. AN EARLY ACTION/RESPONSE IS REQUESTED PLEASE’.
Thanking You

Col. Kartikey Sinha

Sir,
I Mrs, Veena Darshane, Pune have Godrej refrigerator for last 25 years. the present ULTRA GODREJ MAGIC EYE model is purchased in 1998-99. It is working wonderfully.

However while in DEFROSTING MODE, water comes out, drains out on the floor, & not get collected in the tray given at the bottom. Also inside the refrigerator water get accumulated on the lids o[censored]tensils, in the vegetable trays etc.

Due to cut down of electricity this problems occurs every day. You are requested to give authorised add/contact No. in Pune.

When we purchased MAGIC EYE model, I send the form giving suggestions, & offcourse I received the letter from GODREJ Company giving me some Code/ ID No. which I miss placed now. But if I find out definitely I will inform you.

My Address:

Mrs. Veena M. Darshane
83/1 Sarang Soc. Patil Estate,
B. No. 11, Sahakar Nagar, Pune 411 009

Once again request you to save our Godrej refrigerator ULTRA GODREJ MAGIC EYE

Thanking you

With regards

Mrs. VM Darshane

machine is not working

Every packaged food need to give the date of packing. The "Real Good" chicken of Godrej do not bear the "Date of Packing". It only bears the "Best before use date".

Why the company does not want to be transparent....

Poor service from Godrej customer care
I have purchased Godrej Fully Automatic front loading Washing Machine : GFT 700 . I have given a complaint regarding my machine is unable to hold water in his tank on 20.02.10 ( Service Call no : 884069 ). after many follow ups local Representative came on 27.02.10, he was unable to work on front loading machine, so that he was noted the compaint. after that no response from godrej customer care department i again file a complain for the same problem on 03.03.10 ( Service Call no : 885211 ). Again after 100 of follow ups Representative came from mathura service center on 9 march 2010, he find out the problem with main inlet hose pipes. because of this machine is unable to hold water. he took out those faulty pipes with himself and gives us the assurence that he have to send these pipes to mumbai head office, so that this process will take approx 7 days after that he will provide us the solution, we agreed on this condition.
after 10 days i have confirmed with godrej customer care deptt and mathura service engineer regarding status of this (service call no : 885211). according to customer care this problem was closed by side of mathura service center. i was surprised that neither i have given any confirmation regarding to close this problem nor any service provided by godrej yet. i again file a problem on 29.04.10 ( Service Call no : 896383 ) on urgent basis. but same status. no support and service provided by godrej service center and customer care deptt.
After that company people are telling that they have no spares neither in mathura nor in mumbai head office store to replace it. how it can be possible, godrej a leading compnay who have not spares in head office too. i am suffering with this problem last 3 month, i made 100 of calls and many mails to "[protected]@godrej.com" but no solution is provided by godrej.
please do needful.

This may the worst service provided by Godrej. We have to keep this in mind while opting Godrej products

1.I have recieved a thread like forigen material in a tube of Godrej Shaving Cream mfd in 11/ 8 -L-896 TTY
2. The viscocity of cream is as low as liquid difficult to squeez and use.

Tube has consumer cell address but no reply

We had made payment of Rs 171086 to Kumar Enterprises, distributor at Thane for Godrej Interio, for modular kitchen on 14th March 2010. It was written on the memo that the delivery and installation would be done within 4-5 weeks (maximum). Whereas verbally we were told that it will all be done within 4 weeks.

The first tranche of material came to our place on 9th of April 2010 (after 27 days) after a lot of follow-up and it has been more than 25 days since then but the installation is not completed. Since then, atleast 7 times some irrelevant and unwanted material has flooded our place and has gone back. All the materials they have used is damaged with dents (i mean it) and the alignment of whatever incomplete structure they have installed is not proper. There is huge and unacceptable gap between the doors of the cabinets. The side panels which we have been billed for is not installed. At some places even the back panel is missing!

The people who come for installation come to our place at 4:30 - 5 pm and just install a defective drawer or cabinet and wind-up for the day. At times they come at 1 pm and then sit idle for the whole day saying that they don't have the requisite material. Our kitchen is in-operative since last 4 weeks because of the mess they have created there. Also, since the kitchen work is taking so long we can't shift and have to continue paying rent for old apartment as well.

The dealer who had made big big promises that he would himself come for installation is very rude and is not ready to listen to our complaints and says we are lying. The excuse he makes is it has all come from the company.

After fighting for our money for days and weeks together, and giving up hope, we even spoke to the Modular Kitchen Sales Head at the company but there seems to be no action from him as well. He was as useless as the dealer himself. He too committed and re-committed and committed again. But none of his commitments were fulfilled. The day we were supposed to get the delivery of the rest of the material and the installation was to be completed, nothing happened. In the evening we get a call saying that they want to come home to do a "stock check". Can you believe this? Despite 2 (TWO) stock checks, we are yet to get the complete material as of today (3rd May 2010). The Modular Kitchen Sales Head neither answers my call nor calls back.

First of all they use our money for so many days before delivering the material. After that, the installation takes so much of time that we have to take leave that too at loss of pay. And the end result is incomplete and defective structure not even 50% of what a mediocre kitchen maker would deliver.

They have promised us a warranty of 15 years. From our experience, we don't even expect them to serve their promise for 15 days.

All we want now is the mess to be removed from our kitchen and refund of amount we have paid.

- Sheetal Manhas

A refrigerators of Godrej company was purchased from Ace Technomart,j36/37,sector-18,Noida (ph[protected]on 21th April 2010.Door of defridger was found defective and main lock was found to be non-working. On the next day ,22nd of April 2010 a complaint was launched whose number is 894503. No response yet be entained and the shop is always telling your Refridgerator will be replaced tommorrow but no change has been done so far.

Malvika Das
A-36, Kendriya Vihar, Sector-51, Noida

On 01.04.2010 I have booked a Godrej Interio Slim Compact Almira and it was delivered to me on 26.04.2010, on delivery I found it as a defective one and I have mentioned it on Delivery note itself. I was assured that Technician will come and will rectify it, or they will replace it with a new one. Even after six days, no one has turned up. I have gone to their showroom and requested them personally. But no body has turned up or even contacted us. Through your good Offices I request Godrej company to replace the defective one with a new one. Thanking you. Balakrishna - [protected]

I HAVE BOOK AC WET SERVICE & GAS CHARGING FOR GODREJ 0.75 TON AIRCONDITIONER. UPON CALL TO CALL CENTER THE SERVICE CALL WAS BOOKED AND THEIR SERVICE ENGINEER ARRIVED AND THEY HAVE DONE THE JOB AS SAID. I HAVE BEEN CHARGES RS. 2030/- TOWARDS SERVICE WHICH WAS PAID TO THEIR ENGINEER. BUT AT THE TIME OF PAYMENT THE ENGINNER HAS GIVEN US THE COUNTER PART OF JOB TICKET WITH HIS REMARK THAT THE INSULATION PIPE HAS TO CHANGES. UPON ENQUIRY WHY THEY HAVE NOT TOLD ME FOR CHANGE OF INSULATION PIPE INSTEAD OF WRITING IT ON JOB TICKET, HE WAS MUM AND INFORM THAT THE WARRANTY OF SERVICE WILL VOID IF PIPE IS NOT CHANGED. SO UPON HIS VERSION I HAVE CALLED SERVICE CENTER & EVEN WRITTEN ON JOB TICKET THAT KINDLY REPLACE THE PIPE . BUT IT IS ALMOST 1 AND HALF MONTH WE ARE NOT GETTING ANY REPONSE FROM THEIR CALL CENTER & SERVICE CENTRE. KINDLY LOOK INTO THE MATTER AND DO THE NEEDFUL

I am stating the details of the problems we are facing against the items purchased against sales order no. 564377 dated 27th March, 2010 from Godrej & Boyce Mfg. Co. Ltd., Dakshinapan Shopping Complex:

Products Ordered:
1. Julius Dining Table (Mahogany)
2. Stella Chairs 6 pcs (Mahogany)
3. Alice Coffee Table (Cherry)
4. Shoe Cabinet 203M

Net Bill Amount: Rs. 34793

Problems faced:
1. A salesman from the showroom called us on the 10th April, 2010 at 1 pm and confirmed that our entire consignment has reached Kolkata and will be delivered to us as soon as we make the full payment. So we paid the balance amount Rs. 24793 on 12th April, 2010. When the delivery reached us on the 13th April, 2010, even the delivery man claimed that the consignment contains all the products we had ordered. Later when we tallied the items in the invoice cum challan with our order we found that the Julius Dining Table had not been delivered. Neither any salesman from the showroom nor the delivery man bothered to inform us that the consignment had not arrived in full. We are still awaiting delivery of the aforesaid product.

2. The Shoe Cabinet 203M has not been assembled properly, the hinges are extremely noisy, the panels are wobbly. When we contact the showroom the salesmen shrug off any responsibility saying that we need to contact the service centre for the matter. 2 technicians have visited us so far and none could fix the problem. The panels are not aligned properly, the hinges create unpleasant noise when opened. The last technician who visited us claimed that the parts supplied are defective and he would give the requisite feedback at the service center. When we contacted the service centre when the technician did not arrive on 16th April, 2010 as promised they asked us to use the product in the current condition, dubiously assuring us that the product will work fine on prolonged use.

I think godrej is using cheap "all sell and no service" tactics and employing unprofessional and untrained technicians. Also the quality of products offered for the price demanded is highly unsatisfactory.

We refuse to use a defective product despite making full payment.

Hence I recommend better hire a carpenter and give your own designs. At least the few days of discomfort would finally give you a sturdy and lasting product in that case.
Avoid buying from Godrej Interio at all costs.