Godrej Interio Complaints & Reviews

I purchased Godrej 1.0 Ton AC and had the problem of not cooling in a couple of weeks
I called the Customer care number and the rep said that there would be a tech coming to the place in 24 - 48 hours
Its been 2 Weeks that no one has called and responded to the query

Godrej is an unresponsive, unethical and unprofessional service provider.
It misrepresents about its services and credentials and thereafter responds in a casual manner.

It would be better to avoid godrej products

Godrej — unresponsive services

recently we used godrej customer care to repair our washing machine on
5/09/2010(as listed in the bill below)
it has been over a month and a half that our problems which were promised
to be solved within a day or two ,still remain .
whenever we tried to contack their customer care help line they promised to send some guy
to sort out our problem but the guy never came.

the company took Rs 3088 as the rapir cost of our appliance and yet after 45 days from the
complaint our problem remain intact.

the bill that the company gave us has been attached below.

thanking you
devendra kishore
(+91-[protected])
email id : ashish.12.9.[protected]@gmail.com

Hi Everybody,

I am Ankur Kakkar from Kanpur, 10 monthes back i purchased a Godrej 1.5 tn window ac.Withein a year it stopped working, when i called thee customer care theey told me theere will be an engineer visit withein 24 hrs, but i want to tell you theat engineer came to my place after 3days from thee day i raised thee complaint and told me theat compressor has a problem, he told me our people take away thee ac and repair it in next two days.After theat no one called me, daily i called to customer care, at last on 3rd day a trolley man came to my place and asked me to carry that AC to his trolley.Trust me after theat also i made sevral calls to customer care to send my AC on time, and when i got it back, i found it noisy and temperature problem.Again i raised thee complaint and today is thee 4the day and thee problem is still unresolved.
So its a advice to you all that not to purchase any Godrej Product.

Ankur Kakkar
[protected]

no response from company

My complaint no is 831183 and the registered mobile no is [protected].after lodging so many complaint the company is not responding to any of my complaints what should i do?

Replacement microwave oven delivered to me today (via Bluedart courier) is the same OLD Godrej model 'GMX 20G A1 MIZ - Mirror'. How could IMint deliver the same wrong model to me twice? I waited three months and still the same wrong model is delivered to me again. This is atrocious.

Requested them to take this model back and deliver the right Microwave Oven model Godrej-'GMG 20E 08 SLGX' that I booked on IMint website.

Sree R Murthy K

>Dear Sir,
>
>After read your reply, I felt very much shame on GODREJ COMPANY & on its Management .Now I again want to inform you that problem of cockroaches is from 6 to 10 months earlier but i can't judge myself that from where cockroaches getting ( It's chance to develop more & more insects in the body of FRIDGE to get some months), when i actually understand problem that its a GODREJ MANUFACTURING DEFECT then i compliant to your customer care in the month of november.
>
>The cabinet which is sent by u is not first quality cabinet ( we found that it's either B grade or poor quality cabinet because there is so many scratches inside the cabinet ) that's why we didn't accept the cabinet replacement.
>
You sent only Cabinet but there is same CROKROJ PROBLEM also in the DOOR of GODREJ FRIDGE.

>I am 100% absolutly sure that it is a GODREJ COMPANY MANUFACTURING DEFECT.
>
>So I again & again request you to replace my GODREJ MADE COCKROACHE MACHINE( FRIDGE) and try to avoid any LEGAL ACTION from myside (including Local Govt.Health Department, Consumer Court, Newspapers & also in MEDIA ) & also avoid HEATH RELATED PROBLEM to me and my family.

>regards,
>
>Vinod Modi
>
>
>On Wed, 30 Dec 2009 11:03:24 +0530 wrote
>>Dear Mr Modi,
>>
>>We extremely regret for the inconvenience caused.
>>
>>As mentioned in your mail, it is very much clear that there is no COOLING
>>RELATED PROBLEM in your refrigerator. Problem which you are facing is of
>>insects (like cockroaches) which are getting collected inside it.
>>
>>As per the records purchase date of the refrigerator is 22/01/2009 and the
>>first complaint of insects problem from your side is only after 11months
>>i.e. in 13/11/2009 via complaint no 530054, hence it is very clear that the
>>unit had NO PROBLEM for almost a year and at this point if insects are found
>>inside the unit, we cannot say that there is defect in the refrigerator.
>>
>>To resolve your problem we as a special case would replace the CABINET IN
>>FREE OF COST basis and this has been earlier discussed with you, but when
>>our technician was there at your place with the cabinet you had NOT ALLOWED
>>him to do the job.
>>
>>Kindly requesting you to allow us to replace the cabinet and resolve the
>>problem.
>>
>>Awaiting your reply.
>>
>>Regards,
>>Vijay Bonagiri
>>Sr Executive
>>Appliance Service
>>Godrej & Boyce Mfg Co. Ltd
>>Mumbai Branch
>>
>>
>>We would like to inform that the
>>> -------- Original Message --------
>>> Subject: Mr. Vinod Modl, Bhiwandi, Mumbai, Refrigerator
>>> Resent-Date: Tue, 29 Dec 2009 19:42:49 +0530
>>> Resent-From: <[protected]@rediffmail.com>
>>> Date: 29 Dec 2009 14:06:34 -0000
>>> From: Vinod Modi <[protected]@rediffmail.com>
>>> To: <c>
>>> CC:
>>>
>>> Dear sir,
>>>
>>> I had purchased a Godrel Single Door Freez from Vasani Electronocs,
>>> Bhiwandi. I want to inform you that Freez that i had bought in not only
>>> a Godrej made Freez but it also a CROKREJ PRODUCTION MACHINE that
>>> manufactured by GODREJ COMPANY.
>>> I further want to inform you that i made complaint to customer care many
>>> times & twicely company service man visited my home.
>>> On the Ist complaint your service man cleanup more than 500 Hundred
>>> CROKREJ from My GODREJ FREZZE that why i m saying that it is not meerly
>>> a FREEZbut it a CROKROJ MACHINE MADE BY GODREJ COMPANY.
>>>
>>> Further i want to inform that my family may be suffer any HEALTH RELATED
>>> PROBLEM anytimedue to use of this CROKROJ MACHINE (Best quality
>>> FREEZ IN THE Language of GODREJ COMPANY) and for this Health related
>>> problem to me& my family if occur in future than GODREJ COMPANY &
>>> its management will be responsiblebecause icomplained so many time
>>> butGODREJ COMPANYnot yet ready for complete replacementofmy CROKROJ
>>> MODEL FREEZEmade byGODREJ COMPANY. I am giving you some earlier
>>> complain no for your ready reference. I st Complain No. 530054 Dated
>>> Nov.-2009 2 nd Complain No. 539474 Dated[protected]. 3rd Complain
>>> No. 543878 dated[protected].
>>>
>>> so, I requestto all of you to replace my GODREJ FREEZ as early as
>>> possible & behealpful me in this serious critical case.
>>>
>>> Thanks to all ofyou.
>>>
>>> VINOD MODI.
>>> Flat no. 603, Building No.A-10,
>>> Mansarovar,
>>> BHIWANDI.
>>> Mobile No. [protected]
>>>

Dear Sanjay
The GODREJ is A reputed company & you must call dealer who can solve your problem without any further delay
my experence is under I have purchased one filling cabinet for my office purpose after some day the filling cabinet having some drawer problem & I called the local distibutor M/s Kothari G F solapur near pune who is given quick service.
Now I m satisfied the product.
So call your dealer

Godrej is a reputed company? Well even I thought the same till 2 months back, But well Godrej is no longer a reputed company .. Its a Company filled with arrogant crooks... Once they have your money they care a damn for you... There is NO after sales service and NO customer support. I have purchased a Nile recliner for about Rs 16, 000 and just within 7 months the stitching came out and when I tried to lodge a complaint there was no one to address the issue... Finally after several calls and visits they sent their Guy who after examining the recliner said that the upper leather cushion will be replaced free of costs... I asked this guy if I had to pay any cash for his visit and he said NO.. I even offered him Rs 50 so he would get things done fast...but he didn't take it ... Anyway after 5 days I get a call from Godrej and some Rude Arrogant and Stupid Guy who doesn't even know how to talk to customers says that this problem was not covered under warranty since it was an upholstery issue .. (wow stitches coming out is an upholstery issue?) Its just a sign of POOR quality and third grade materials used .. (Godrej probably sources all these Cheap quality stuff from China and sells it under its label)

This Person further went on to say that I didn't pay the guy who had visited Rs 250 Visiting charges ..that is when I lost it and gave him some piece of my mind .. Telling him that if a person who can buy a product worth Rs16000 would have no problem paying Rs250 visiting charges and also told him that I did offer this guy money which he refused... I further told him that this was not an upholstery issue but an issue of Cheap materials used because of which the stitches had come out in just 6 to 7 months .. I believe this person understood that I wont take this lying down and asked me to contact one Mr Vispy at Vikhroli who was the head of Godrej Interio Dept...

Anyway Its been 2 months now and still this problem hasnt been taken care of by Godrej, I have finally decided to lodge a Complaint with the consumer court and get this issue settled plus get compensated for 2 months of frustration, Godrej will have to pay a good price for this callous and unethical attitude it has towards its customers.

So.. Do yourself some favour and dont purchase any Godrej product .. coz you will be completely frustrated because of the quality and the after sales service... Godrej is no longer the Godrej it used to be ... It has completely gone to the DOGS!

Just dont trust once a company becomes big. You cant fight and you cant take it lying down. More than 30 years of trust for locks, refrigerators, and air conditioners, has been shattered once I started recommending GODREJ INTERIO furniture specially the kitchen cabinets, and slim line wardrobes. Hope their COO an expert in ECR from Godrej and Boyce takes note of this. Finally I would say look skywards and hope things go straight.

I repeat my comments mentioned above on March 22nd 2011. Even till today the complaints lodged at your Hyderabad showroom are not completely rectified at my site. If this is the plight of a customer with Rs. 10/- lakhs single order and fully paid before delivery, I can imagine the small retail customers. This complaint cell, I feel is surely a waste of time as it appears not to solve any problem because the COO and other top brass of the company just dont care for after sales and throw the blame on the dealers.

I agree "Its a Company filled with arrogant crooks". These bunch of crooks don't have sense how much to charge on what.. They charged me 1800 Rs for dismentalling my 2 Almirahs along with over head cabinet. They do send me an engineer who is charging 1000 Rs an hour. A man came with hammer and screw drivers and broke all rivets in 15 20 mins and bill was 1800 Rs. You are kidding me!!!.

Whole reason to buy these costly almirahs was ease of dismentalling and moving as my job needs me to move every other year.

Sells-man assured me that it does not take more than 250 bugs to dismental and re assemble.. But with 1800 to dismental and I hope I will have to pay more than 3000 to get it fixed again.. Godrej Slimline wardrobe is waste of money..

there are a lot of negative remarks about Godrej on the net. One retailer was telling me that they opened 7 stores in bangalore in last 10 years. Godrej still has only 2. If this is the attitude no one would be interested in your stuff at all. I liked the Nile recliner displayed at your jayanagar showroom.But i wont buy it cos i feel u wont support ur products. you just lost 23K

Really shocking ! At least I know that I shouldn't buy Godrej !

GODREJ Air Conditioner — not deducted money by ECS from my bank account

I have purchased an Air Conditioner fro Great Eastern Appliances Pvt. Ltd., 20 Old Court House Street, Kolkata on 08/04/2009.But EMI as fixed is not being deducted from bank account.Please look into the matter and confirm me as soon as possible.

godrej A.C — service not provided

I bought godrej smart care contract on 26.5.2010, valid upto 26.5.2014. I called the company for AC service on 1st April and was told that someone will report within 24 hours. But nobody turned up till 4th of March. 4th April i called up again and was again been assured that service will be provided within 24 hours. I was infact told that there will be no need to call again. Hight of irresponsibility is that no service is given till 6th of April.. I think we have no option left than going to the consumer court. How can this company say that they provide services for better life.

Dear Lalima,

We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now. We are now online to take all your feedback into consideration.

We are unable to track your complaint as certain data hasn’t been mentioned. Please share the following details with us for our Customer Care to get in touch with you:

Kindly send across your Name, Email ID, Contact number, Consumer Complaint and City on the below given email address.

If any more Queries kindly contact us at [protected]@godrej.com or call us on :
[protected] / 1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

Godrej — DELAY IN DELEVERY COMMITMENT

I HAVE BOOKED THE DOUBLE DOOR REFRIGERATOR (GFE 25 AY 230 LITER) AND PAID THE TOKEN MONEY OF RS-1000/- TO SIVAJI PATIL THEY CAN GIVE US A RECIPT OF THE SAME IN WHICH DELEVERY DATE IS MENTION IS MONDAY-06.04.09 BUT ON TODAY 14.04.09 THERE DU.MANAGER MR.ALOK SINGH HAS CALL US AND TOLD YOUR GOODS MAY BE DELIVER 500% ON 20.04.09 BECAUSE WE DONT HAVE STOCK.

please send ur person for door lock reapairing .
raja plaza I ghat road opp union bank near vijay talkies Nagpur 440018. ph [protected]. v shall pay charges.
regards

Hello

I would wan to first know, why do you need a doorlock..

Hope you are not storing crores of rupees or diamonds in the refrigerator..

leaving that aside, While leaving the warehouse the refrigerators are checked and godrej being a good company checks it 3 times so may be its not there fault..

Its your fault..






May be your daughter/son poked the lock with compass or any other pointed device..


this cant be handled by us!


sorry dude!

SIR, I have 2000sqft.land area& 1000sqft. roof area at/po/ps-Jagatpur, dist.-cuttack, 754021 for install mobile tower in rent basis.Plz. contact my E-mail Id. [protected]@gmail.com.Location-1K.M from N.H-5, jJagatpur via-salipur road, Individual property.

Godrej is a reputed company? Well even I thought the same till 2 months back, But well Godrej is no longer a reputed company .. Its a Company filled with arrogant crooks... Once they have your money they care a damn for you... There is NO after sales service and NO customer support. I have purchased a Nile recliner for about Rs 16, 000 and just within 7 months the stitching came out and when I tried to lodge a complaint there was no one to address the issue... Finally after several calls and visits they sent their Guy who after examining the recliner said that the upper leather cushion will be replaced free of costs... I asked this guy if I had to pay any cash for his visit and he said NO.. I even offered him Rs 50 so he would get things done fast...but he didn't take it ... Anyway after 5 days I get a call from Godrej and some Rude Arrogant and Stupid Guy who doesn't even know how to talk to customers says that this problem was not covered under warranty since it was an upholstery issue .. (wow stitches coming out is an upholstery issue?) Its just a sign of POOR quality and third grade materials used .. (Godrej probably sources all these Cheap quality stuff from China and sells it under its label)

This Person further went on to say that I didn't pay the guy who had visited Rs 250 Visiting charges ..that is when I lost it and gave him some piece of my mind .. Telling him that if a person who can buy a product worth Rs16000 would have no problem paying Rs250 visiting charges and also told him that I did offer this guy money which he refused... I further told him that this was not an upholstery issue but an issue of Cheap materials used because of which the stitches had come out in just 6 to 7 months .. I believe this person understood that I wont take this lying down and asked me to contact one Mr Vispy at Vikhroli who was the head of Godrej Interio Dept...

Anyway Its been 2 months now and still this problem hasnt been taken care of by Godrej, I have finally decided to lodge a Complaint with the consumer court and get this issue settled plus get compensated for 2 months of frustration, Godrej will have to pay a good price for this callous and unethical attitude it has towards its customers.

So.. Do yourself some favour and dont purchase any Godrej product .. coz you will be completely frustrated because of the quality and the after sales service... Godrej is no longer the Godrej it used to be ... It has completely gone to the DOGS!

Hi sir/Mam,
I (Sandhya Thangarangan)have purchased godrej washing machine of type GWF 600FX at viveks T nagar on 8/5/2009 with bill no [protected]. To be frank with using I have hardly used not more than 12 times, even you can check with the technical team .but I faced an issue that the machines gets off automatically and not pumping the water out. So I complaint to the custumer care with374692 complaint number no one get reached us so again I have register a complain with 374703. Latter a service engineer (Mr.Sakthi kumar) will call me and say he will come today and he wont then some how he came to my place after lot of trouble, and intimated me that ‘ Drin Motor to be replaced ‘ also got signature in the voucher.
Then he said he will be coming next day to change it but not at all, they we get SMART CARE (service) number[protected] and phoned many times they will promise that they will do it asap, but none done only I wasted my time /energy/money and get tensed .at last a gentleman name Mr.Rajagopalan answered from[protected] and said we will fix it maximum within 1/12/2009 but I didn’t receive ang call or service engineer .
So now I should get my things to be done asap or else I am prepared to take this issue to higher end.

My contact Name and cell number : Thangarangan [protected].

GODREJ WORST CUSTOMER CARE: through this i want to post that i purchased semiauto washing machine three years back subsequently taken AMC. whenever i lodge the complaint to customer care office of godrej, if find myself frustrated to not complete the services very long time. previous record may be checked with godrej customer care office. RECENT service call no. 4326421 dated[protected] has not completed as of now depite reminder. Who will care/bother. kindly help in the matter.

yours faithfully,
AHMAD VAJIHUDDIN
MOBILE NO. [protected]

GODREJ WORST CUSTOMER CARE: through this i want to post that i purchased semiauto washing machine three years back subsequently taken AMC. whenever i lodge the complaint to customer care office of godrej, i find myself frustrated to not complete the services very long time. previous record may be checked with godrej customer care office. RECENT service call no. 4326421 dated[protected] has not completed as of now depite reminder. Who will care/bother. kindly help in the matter.

yours faithfully,
AHMAD VAJIHUDDIN
MOBILE NO. [protected]

We have a AMC of Washing Machine.
My first complaint on 1.7.2010
My 2nd complaint on 14.8.2010 vide no- 947811

Name- Avinash Godbole, Pune
Phone no[protected] or mobile no- [protected]

No support from your service centers. following are the phone no's of your service centers at Pune, Maharashtra.
[protected]/25 and H.O =[protected] OR 66255000
Contact to Sales Managers :- Mr.Sharma and Mr.Ganguli.
No communications from them. I have lost my money for contact them but no reply from them
Kindly look into these matter.

There was water leakage in my refrigerator, we made complaint in godrej smart care in pune, and the employee was sent to my house for repairing. He checked and advised us to keep the refrigerator OFF for one day. He took his visiting charge Rs 350/- and committed that if it doesn’t work than make a call to him as this visiting charge is valid for 1 month and definitely sort the problem.
We did as he suggested but the problem was not sorted. We made a call everyday 3 to 5 times for 1 week continuously but he only tells that I will come today or tomorrow ad after that he doesn’t receives our call.

His name is Rohit and cell number is [protected] and Landline number is[protected].

I am writing this in very frustration. I want you to take proper action on him. This is hurting your company’s image.


Hope you do something regarding this.

Waiting for your reply.

Godrej double bed — Poor quality of service

I have recently moved to Gurgaon and called upon Godrej Service Centre to assemble my Godrej double bed (wrought iron). I had to wait for nearly 10 days before they could come. Within 2 days of their fixing the bed, it was loose all over and shaking. I called them again and their response was we will charge you again! I must say, this is the worst customer service one can provide! My complaint number is 521618 dated 19 Sept 09. I also spoke to their Manager but of no use.

Godrej — regarding refund of money

This to inform you that I MAHESH LOHIA purchased a refrigerator from your salesman SAIKAT CHATTERJEE with the exchange of old one.He told us that our AMC money of the old refrigerator would be refunded in 15 days from date of purchase ,the purchase was effected on 03.09.2009.We are being informed that we would receive our money in next few days for last 5 months but we are yet to receive our money,if we do not receive our AMC money in the next 7 days we would be bound to take legal actions against u . So please kindly look into the matter

YES I completely agree!!

Godrej is no longer the Godrej it used to be., . It is now a Company filled with arrogant crooks... Once they have your money they care a damn for you... There is NO after sales service and NO customer support. I have purchased a Nile recliner for about Rs 16, 000 and just within 7 months the stitching came out and when I tried to lodge a complaint there was no one to address the issue... Finally after several calls and visits they sent their Guy who after examining the recliner said that the upper leather cushion will be replaced free of costs... I asked this guy if I had to pay any cash for his visit and he said NO.. I even offered him Rs 50 so he would get things done fast...but he didn't take it ... Anyway after 5 days I get a call from Godrej and some Rude Arrogant and Stupid Guy who doesn't even know how to talk to customers says that this problem was not covered under warranty since it was an upholstery issue .. (wow stitches coming out is an upholstery issue?) Its just a sign of POOR quality and third grade materials used .. (Godrej probably sources all these Cheap quality stuff from China and sells it under its label)

This Person further went on to say that I didn't pay the guy who had visited Rs 250 Visiting charges ..that is when I lost it and gave him some piece of my mind .. Telling him that if a person who can buy a product worth Rs16000 would have no problem paying Rs250 visiting charges and also told him that I did offer this guy money which he refused... I further told him that this was not an upholstery issue but an issue of Cheap materials used because of which the stitches had come out in just 6 to 7 months .. I believe this person understood that I wont take this lying down and asked me to contact one Mr Vispy at Vikhroli who was the head of Godrej Interio Dept...

Anyway Its been 2 months now and still this problem hasnt been taken care of by Godrej, I have finally decided to lodge a Complaint with the consumer court and get this issue settled plus get compensated for 2 months of frustration, Godrej will have to pay a good price for this callous and unethical attitude it has towards its customers.

So.. Do yourself some favour and dont purchase any Godrej product .. coz you will be completely frustrated because of the quality and the after sales service... Godrej is no longer the Godrej it used to be ... It has completely gone to the DOGS!

Godrej Interio — post purchase complaints

There are two complaints regarding the post purchase service of Godrej interio,Govind- marg,Jawahar nagar,Jaipur,Rajasthan, mentioned below:

1. We purchased one study table on 16th june 2010 but till date we didnt recieve the table and we always got the responsance that table is reaching in next few days in all telephonically conversations till date.(this table is booked in jaipur for sriganganagar,rajasthan).
2. On 16th June 2010 we purchased one Dining table also and the complaint is :
On 21/06/10,i got my dining table installed and on 23/06/10 my one chair got broken from the joint,on 27/06/10 my second chair broke from backrest leg and on 28/06/10 one major voice came from third chair. I did the complaint to showroom here they told me that inspection will be done for the same and company replace the damaged chairs,inspection done in first week of July 2010.Now out of Six,Three chairs of my dining table got damage in the period of 6 days of instalation.So plz do the needful & please REFUND me the paid cost of chairs immediately, I DONT NEED ANY REPLACEMENT,plz take back the chairs from my residence after REFUND.For the refund i do the required formalities.

These above mentioned conversations are going from last week of June 2010 to till date,but i didnt get the RESOLUTION.
We are not satisfied from the company services,

I had booked a godrej slim line series cupboard on July 22,2010 from a dealer in Dhapodi, pune. I talked to one Geeta madam , and as per the conversation, i gave an advance of Rs.5000. I was told that i would get the delivery within 2 weeks. Within these 2 weeks, there was no communication and then after 2 weeks, when i contacted them, they told me that it will take 2 more weeks and told me that i would get it by 22 Aug. Then again, till the time of writing this complaint, no one has contacted. From last few days, I have been trying to get hold of some one, but no one either picks up the call or if the receptionist picks up, she keeps saying that someone will be contacting. This is really frustrating , that even after one month, i am still to get even a call from the dealer, forget about getting my wardrobe delivered.
Its really a shame to see that such a brand name called Godrej is being devaluled by the dealer.
Anyways, i am planning to get my money back as early as possible and will try not to buy any godrej consumer durables in future.

Godrej Interio — Non delivery of product

I had booked folding red chairs along with various other items. (bill no. 18818 dated 30/06/2010) and had paid full price through the dealer at Jaipur - Godrej Interio. It was promised that the products would be delivered till 10 days . All items were delivered but the folding chairs costing Rs13986/- have not been delivered even after two months.
I have made many calls to Godrej Interio Jaipur in this respect. But only fake promises have been made.
Either I want the chairs by the earliest or the money back. Due action is requested.
Dr Seema guptaq
Rk Hospital,
Vaishali Nagar ,
Ajmer

I purchased a Kreation 3 door wardrobe, Fiona queen bed and Fiona Dressing table on 27th october 2011 from Godrej Interio Andheri (west) Amboli, Mumbai. The experience related to Delivery of products is very bad. First the fiona bed and dressing table was to be delivered on 5th november 2011 but was delivered on 17th Nov 2011 after so many follow ups. At the time of assembly of wardrobe I came to know that, wrong color was delivered even after clearly mentioning it to the salesmen at the time of order. the new delivery came after 15 days and that to with scratch on the door. Again after 3 weeks the delivery came and after 4 days the godrej assembly team came to assemble the wardrobe against their promise of assembling in 48 hours of delivery.Thank God So at last on 19th dec 2011 our Kreation wardrobe was ready to use...

I am not at all satisfied with the service . I request the concerned Godrej authority to look into the matter that the customer should get prompt and good service.

I recently bought a Godrej cot (Morpheus Bed - Rs.20, 000/-) and bunker bed (Bunk Bed - Deuce: Rs. 20, 000/-) at the Godrej retail outlet Ashwini Enterprise in Nerul, Navimumbai. I had ordered for the items on 5th Aug'12. They said they will deliver the items in 4 days. On 7th Aug they delivered an old bunker bed with lot of scratches. We asked them to take the item back. We received a call from the retail outlet saying that we have placed order for a damaged piece with a discount. I never placed for any discounted damaged product.
having written so many mails to Godrej Interio ([protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com, "Shilpa" <[protected]@godrej.com>) there is no proper response till date. My money is with them and I am waiting for some one to atleast respond.
Anybody has other email ids for escalation?

Manoharan R

I had purchased a 3 door alimirah from Godrej Interio on 13.09.12, but till now I am not able to use the Almirah.
The mirror has been replace 3 times till now. I have not yet received the proper mirror (undamaged) required to be fitted.

I had complained in the customer care from which I had received the phone no. of Mr. Subrajoyti ([protected]). When I called him last week he assured me that the mirror will be delivered by last week. But still I am to received any mirror.

I have bought one dressing table from godrej, They didn't assemble the mirror in table saying that company has not sent fixing screws. Since ast three months the screws have not arrived and they are now not picking phone. They also didn't reply to my mails. NEVER BUY GODREJ.

Godrej Interio — Delivery of defective wardrobe

Delivery of defective wardrobe by M/S NAARANG FURNITURE CO. JAMMU. Complaints lodged several times. But no result. From:- Rajni Punjabi . MobNo: [protected]

I have complaint against Invoice no 80I / 24202581
Date of Invoice 18.06.2015, Order no 328664 Sales man Tarak Pal Mob no [protected],
Address (Salt Lake GN-30, sec V Kol 91)


Deliver goods Door size is not matching as per Invoice (as per
Invoice 450+900+450 size but deliver 400+800+400 size)


Moreover my wife raised this concern also, but technician
replied don’t compare on size etc. unfortunately, I was there at Dubai at the
time of assemble.


We have raised the concern everywhere Service center, store
room, show room, Dealer etc. they all are not entertaining my problem and
instead they are replying as go to Top level, we will not be able to help you.


I am surprising Godrej a biggest brand in the Market, how
can they do such bluff master activity as Order big size 450 and deliver 400
size. And after complaining even no body is entertaining. Is it a Government
Job they are doing, where for entertainment they are accepting some money?


Note that I have
purchased the same product on 18.08.2013 vide 220130 confirmation no 220130 and
Door of Almirah size(Length and Width both ) is bigger then what I received on
18.06.2015.

I had bought a Godrej Leo dinning table and rose chairs from your Rajkot Godrej outlet. I had made the purchase on 7th December 2016.

It was priced at 48, 340 INR. I had got information that there are discount running which is 11% assured and a scratch card of minimum 5%. I was not availed a scratch card they directly availed a 5%. At that point in time I was not aware about this scheme.
After discount I was charged 41, 800 wherein when enquired here in Ahmedabad its priced at 40, 606. I was told the I can only avail the discount on base price. This was a fake excuse which I came to know today out of Ahmedabad outlet.
Every chair had is imbalanced and table has scracthes. When bought I was told that warrenty is such that I would get service within 48 hours. When I registered the complain I was told that whenever the technician is visting there they will attend the issue. This is already more than 48 hours right now. When I finally called upto the dealer he said it may take around a week.
I was told that delivery charges from Ahmedabad to my location which is around 270 kms will charged at 1500 INR by Ahmedabad Godrej outlet. The Rajkot guys charged me 1500 for 30 kms.

This is what I had been through.

i debasish chowdhury booked a 3 doors almirah on 15.10.16. for Rs55000/-App. at Godrej Show room 2, Gariahat Rd. Kol- 700068. dakhinapan shopping complex, it was delivered after 45 days on DEC. technician visited our house and opened the sealed pack and found two doors in deformed /. broken condition however they assembled the Almirah with the broken doors and assured us they will replace the same within short period . but till date neither any replacement nor any response received from M/s godrej &Co .I am surprising Godrej a biggest brand in the Market, how can they supply a broken Almirah, they resorted to bluff master activity.
from :debasish chowdhury 27P, K.P. Roy Lane Kol-700031. E.Mail [protected]@yahoo.co.in
[protected].