Godrej Interio — Order cancellation - unhelpful customer care

[email protected]

from Bengaluru, Karnataka

May 12, 2025

Address: Mumbai

On 02-May-25, I placed an order - Order No.[protected] for the product "Waves Advance Shoe Cabinet". The Delivery Date given in the order was 12-May-25.
On 06-May I received a call from Godrej informing me about delay in the delivery to 15-May as delivery on 12-May was not possible.
I then received another call from Godrej requesting to further delay the delivery to 16-May-25. I was asked if I would still like to receive the order or cancel it. I opted to cancel the order. I was told that I will get an update in 24-48 hours.
I did not receive any update from them. I have been calling the Customer Care Number several times for an update.
I need a confirmation for the cancellation of the order and a refund of the amount paid. Thank you

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Godrej Interio customer support has been notified about the posted complaint.

May 14, 2025

Updated by [email protected] 14-May-25: Today I received a call from Godrej stating a further delay in delivery to 21-May! There is no update on my demand I had made on 06-May to cancel the order due to delays in delivery. My repeated calls to their Customer Care number has been regularly ignored as if it did not happen at all. Every time I get a stock answer that my request has been forwarded to the concerned department and will await response.

May 15, 2025

Updated by [email protected] 15-May-25: Finally my order has been cancelled as requested and the refund has been initiated.